Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Benefits
Flexible Schedule
competitive pay
Employee Discounts
Paid training
Health Insurance
Retirement Plan
Paid Time Off
Job Description
Our company is a prominent operator in the fast casual and quick service restaurant industry, known for delivering exceptional dining experiences around the clock. We manage a chain of restaurants that operate 24 hours a day, offering convenience and high-quality food service to a diverse customer base at any time. Our establishments are rooted in providing fast, friendly, and efficient service, tailored to meet the needs of guests who appreciate quality and speed. We understand the importance of a positive guest experience and strive to exceed customer expectations through a committed team and excellent hospitality standards.\n\nAs the Guest Experience Leader,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Ability to lead a team and work under pressure
- Flexible availability including overnight shifts
- Strong customer focus and interpersonal skills
- Basic computer skills
- Good organizational skills
Job Qualifications
- Proven experience in a customer service or hospitality role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours including nights and weekends
- Familiarity with fast casual or quick service restaurant operations is an asset
- Problem-solving skills and ability to handle guest concerns effectively
- Basic knowledge of health and safety standards in food service
Job Duties
- Lead and motivate the guest service team to deliver outstanding experiences
- Monitor and ensure high standards of customer service are maintained
- Handle guest feedback and resolve complaints promptly and professionally
- Coordinate with kitchen and front-of-house staff to synchronize service delivery
- Train new team members on hospitality best practices and company standards
- Manage scheduling to ensure adequate staffing during peak and off-peak hours
- Oversee compliance with health and safety regulations within the restaurant environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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