Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
meal discounts
Employee assistance program
flexible scheduling
Career development opportunities
Job Description
Eddie Merlot's is a distinguished fine dining restaurant renowned for its exceptional steakhouse cuisine and commitment to providing an outstanding guest experience. The establishment has built a reputation for offering high-quality food, impeccable service, and an inviting atmosphere, making it a coveted destination for guests seeking a superior dining experience. With a focus on attention to detail and personalized hospitality, Eddie Merlot's prides itself on delivering superior guest service that defines its mission and overall brand identity. As a leader in the upscale restaurant industry, Eddie Merlot's emphasizes teamwork, professionalism, and continuous improvement to maintain high standards across all departments.... Show More
Job Requirements
- High school diploma or equivalent
- Previous restaurant serving experience preferred
- Ability to communicate effectively
- Ability to stand and walk for extended periods
- Ability to work evenings, weekends, and holidays
- Basic math skills
- Must pass required training modules
- Ability to follow restaurant policies and safety regulations
Job Qualifications
- High school diploma or equivalent
- Previous restaurant serving experience preferred
- Strong communication skills
- Ability to work in a fast-paced environment
- Knowledge of food safety and sanitation standards
- Team-oriented attitude
- Customer service focused
- Ability to stand and walk for extended periods
- Basic math skills for payment processing
Job Duties
- Complete and pass required training modules
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Know and understand menu and beverage options
- Follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs
- Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- Greet guests within specified timeframe of being seated
- Ensure that guests are comfortable
- Present menus and begin to read the table and establish rapport
- Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- Pick up orders, completing plate presentation if needed
- Serve orders, ensuring accuracy and addressing any concerns or requests
- Check back with guests within the designated time frame to ensure satisfaction
- Perform pre-bussing and table maintenance duties throughout the meal
- Offer desserts and additional beverages as needed
- Audit and present check
- accurately complete payment and tip-reporting
- As they leave, thank Guests for dining with us and invite them to return
- Bus, set, and re-set tables as needed
- Perform side duties, closing duties, and other related duties as assigned by Manager(s)
- Assist with Prime Society service and encourage membership
- Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- May be scheduled to work meetings, banquets, and special events
- Maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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