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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Eddie Merlot's is a well-established upscale restaurant renowned for its exceptional dining experience, focusing on premium steaks and fine wine selections. The establishment prides itself on delivering superior guest service, ensuring every visit is memorable and satisfying. As a leader in the high-end dining scene, Eddie Merlot's integrates a sophisticated atmosphere with attentive and knowledgeable service to create a unique culinary experience for each guest. The restaurant emphasizes a team-oriented environment where employees work collaboratively to provide seamless hospitality.
The Server position at Eddie Merlot's is a vital role that directly contributes to the restaurant's mission of guest satisfaction... Show More
The Server position at Eddie Merlot's is a vital role that directly contributes to the restaurant's mission of guest satisfaction... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in food service recommended
- Ability to communicate effectively with guests and team members
- Professional appearance and punctuality
- Ability to follow established service procedures
- Strong customer service orientation
- Ability to work flexible hours including evenings, weekends, and holidays
- Physical stamina to stand and walk for long shifts
Job Qualifications
- High school diploma or equivalent
- Prior experience in fine dining or upscale restaurant service preferred
- Strong knowledge of food and beverage menus
- Excellent communication and interpersonal skills
- Ability to maintain professionalism and poise under pressure
- Team player with willingness to assist others
- Basic math skills for handling payments
- Ability to stand and walk for extended periods
Job Duties
- Complete and pass required training modules
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Know and understand menu and beverage options
- Follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs
- Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- Greet guests within specified timeframe of being seated, ensure that guests are comfortable, present menus and begin to read the table and establish rapport
- Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- Pick up orders, completing plate presentation if needed
- Serve orders, ensuring accuracy and addressing any concerns or requests
- Check back with guests within the designated time frame to ensure satisfaction
- Perform pre-bussing and table maintenance duties throughout the meal
- Offer desserts and additional beverages as needed
- Audit and present check
- accurately complete payment and tip-reporting
- As they leave, thank Guests for dining with us and invite them to return
- Bus, set, and re-set tables as needed
- perform side duties, closing duties, and other related duties as assigned by Manager(s)
- Assist with Prime Society service and encourage membership
- Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- May be scheduled to work meetings, banquets, and special events
- Maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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