Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive pay
Tips
employee discount
Paid training
flexible scheduling
Health Insurance
401(k) Plan
Job Description
Eddie Merlot's is a distinguished upscale steakhouse renowned for its exceptional dining experience and commitment to superior guest service. With a focus on fine dining and an extensive menu featuring premium steaks, seafood, and an array of expertly crafted beverages, Eddie Merlot's has established itself as a premier destination for customers seeking both quality cuisine and outstanding hospitality. The establishment prides itself on creating a warm and inviting atmosphere where every guest is treated with personalized care, ensuring memorable meals and exceptional service. As a leader in the fine dining sector, Eddie Merlot's emphasizes teamwork, professional growth, and a pleasant... Show More
Job Requirements
- Must be at least 18 years old
- Ability to stand and walk for extended periods
- Must be able to lift up to 25 pounds
- Ability to work flexible schedules including nights, weekends, and holidays
- Must have basic math and reading skills
- Prior experience in customer service or hospitality preferred
- Ability to maintain a professional appearance and adhere to uniform standards
- Must comply with all health and safety regulations
Job Qualifications
- High school diploma or equivalent preferred
- Previous serving experience in a full-service restaurant environment preferred
- Strong knowledge of food and beverage menus
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Customer-focused with a passion for delivering outstanding service
- Ability to work flexible hours including evenings, weekends, and holidays
- Basic math skills for handling payments
- Team player with a positive attitude
Job Duties
- Complete and pass required training modules
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Know and understand menu and beverage options
- Follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs
- Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- Greet guests within specified timeframe of being seated
- Ensure that guests are comfortable
- Present menus and begin to read the table and establish rapport
- Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- Pick up orders, completing plate presentation if needed
- Serve orders, ensuring accuracy and addressing any concerns or requests
- Check back with guests within the designated time frame to ensure satisfaction
- Perform pre-bussing and table maintenance duties throughout the meal
- Offer desserts and additional beverages as needed
- Audit and present check
- accurately complete payment and tip-reporting
- As they leave, thank Guests for dining with us and invite them to return
- Bus, set, and re-set tables as needed
- Perform side duties, closing duties, and other related duties as assigned by Manager(s)
- Assist with Prime Society service and encourage membership
- Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- May be scheduled to work meetings, banquets, and special events
- Maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: