Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $8.00 - $14.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading company in the gaming and entertainment industry, known for operating dynamic casino resorts that offer an exciting and fast-paced work environment. The company is committed to fostering a culture where employees not only thrive professionally but also enjoy a fun and engaging workplace. At PENN Entertainment, you are part of a passionate team that strives to provide exceptional service and create memorable experiences for guests. The company values diversity and teamwork, encouraging collaboration among employees from various backgrounds to achieve common goals.
PENN Entertainment understands the importance of supporting employee growth and career developmen... Show More
PENN Entertainment understands the importance of supporting employee growth and career developmen... Show More
Job Requirements
- Must be at least 21 years of age
- high school diploma or equivalent
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- know or able to learn tray service and cocktail ingredients
- available to work required schedule including nights, weekends, holidays and overtime
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to lift and carry 20 lbs (full cocktail tray) for extended periods
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded or noisy environment
- physically mobile with reasonable accommodations including the ability to push, pull, carry and lift up to 25 lbs, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- High school diploma or equivalent
- excellent customer service and communication skills
- count money and change correctly
- know or is able to learn tray service and cocktail ingredients
- able to respond to visual and oral cues
- able to work at a fast pace in often crowded or noisy environment
- physically mobile with reasonable accommodations
- must successfully complete ServSafe Alcohol training certification course
Job Duties
- Provides personalized service and uses guest name
- resolves service problems according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promotes casino events and programs
- provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- carries full trays on every round
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- handles money according to procedure
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains clean and stocked workstation
Job Qualifications
Experience
No experience required
Job Location
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