Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $8.00 - $14.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
day-one medical coverage
Paid Time Off
wellness programs
mental health support
Job Description
PENN Entertainment is a pioneering leader in the integrated entertainment and gaming industry, offering a dynamic and fast-paced workplace where fun and professionalism intersect. With a presence spanning 43 destinations across North America, PENN Entertainment provides cutting-edge casino gaming experiences, sports content, and online platforms including ESPN BET and theScore Bet Sportsbook and Casino®. The company is deeply committed to diversity, sustainability, and community engagement, setting higher standards not only in entertainment but also in corporate responsibility and employee well-being. The work environment at PENN Entertainment is driven by a diverse team passionate about delivering exceptional guest experiences, promoting fun,... Show More
Job Requirements
- Must be at least 21 years of age
- high school diploma or equivalent
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- know or able to learn tray service and cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to lift and carry 20 lbs (full cocktail tray) for extended periods of time
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded/noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- High school diploma or equivalent
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- know or able to learn tray service and cocktail ingredients
- meets professional appearance standards as prescribed by company policy
- successful completion of ServSafe Alcohol training certification course
Job Duties
- Provides personalized service and uses guest name
- resolves service problems according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- promotes casino events and programs
- provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- carries full trays on every round
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- handles money according to procedure
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains clean and stocked workstation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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