Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $8.25 - $13.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, boasting a presence across 43 destinations in North America. With additional reach through online sports betting and iCasino offerings via theScore Bet Sportsbook and Casino, PENN Entertainment stands at the forefront of the gaming and entertainment industry. The company prides itself on cultivating a dynamic and diverse workplace, driven by a passion to help people find enjoyment and excitement. PENN Entertainment is deeply committed not only to delivering exceptional entertainment but also to values such as diversity and sustainability, supporting communities, team members, vendors, and... Show More
Job Requirements
- must be at least 21 years of age
- high school diploma or equivalent
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- know or be able to learn tray service and cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to lift and carry 20 lbs (full cocktail tray) for extended periods of time
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded and noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- high school diploma or equivalent
- excellent customer service and communication skills
- ability to count money and change correctly
- knowledge of tray service and cocktail ingredients or willingness to learn
- availability to work nights, weekends, holidays and overtime as needed
- ability to meet professional appearance standards as prescribed by company policy
- physical mobility with or without reasonable accommodation
- ability to respond to visual and oral cues
- ability to lift and carry 20 lbs (full cocktail tray) for extended periods
- tolerance for second-hand smoke, noise, bright lights
- ability to work at a fast pace in often crowded and noisy environments
- successful completion of ServSafe Alcohol training certification course
Job Duties
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- promotes casino events and programs
- provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- carries full trays on every round
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- handles money according to procedure
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains clean and stocked workstation
Job Qualifications
Experience
No experience required
Job Location
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