Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
The Charleston Place Hotel, part of the prestigious Orient-Express Hotels collection, is a renowned luxury hotel located in Charleston, South Carolina. Known for its exceptional service, elegant ambiance, and prime location in the heart of Charleston, the hotel offers world-class accommodations, dining, and event experiences to both leisure and business travelers. The Charleston Place Hotel prides itself on its commitment to excellence, combining Southern charm with sophisticated hospitality standards to create unforgettable stays for its guests. As a member of a respected global hospitality brand, employees are given the opportunity to work in an environment that values professionalism, cultural diversity,... Show More
Job Requirements
- High school diploma or equivalent
- ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding
- ability to provide friendly, efficient and courteous service to guests
- ability to access, input and retrieve information on the computer system
- ability to memorize menus
- ability to handle the stress inherent in interacting with co-employees and resolving guests' problems
- ability to work under pressure, be organized, self-motivated and work well with others
- strong positive attitude and ability to initiate light conversation with guests
- knowledge of hotel property and operating hours of each guest service area
- basic knowledge of Charleston and surrounding areas
- ability to provide legible communication
- ability to complete work in a timely, accurate and thorough manner
- ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel
- additional foreign language skills a plus
- must be able to lift equipment, supplies, etc of at least 30 pounds
- must be able to resolve problems, handle conflict, and make effective decisions under pressure
- the role may require extended periods of time on your feet, especially during peak hotel hours or events
- clear vision is important for reading reports, analyzing data, and overseeing department activities
- good hearing is necessary for effective communication with colleagues, guests, and stakeholders
Job Qualifications
- High school diploma or equivalent
- ability to communicate in English effectively
- prior experience in hospitality or customer service preferred
- strong interpersonal and communication skills
- knowledge of restaurant menu items and service standards
- ability to work well in a team environment
- basic computer skills
- ability to handle stressful situations professionally
- strong organizational skills
- positive attitude and guest-focused mindset
- ability to learn hotel policies and procedures
- additional language skills a plus
Job Duties
- Assist servers during meal period
- provide a strong sense of welcome and greet all guests in a genuinely friendly warm manner, using names when possible
- be thoroughly familiar with all Meeting at Market menu items, ingredients, specials, beverages, etc
- stock needed supplies in side stands
- polish silverware and glassware
- pick up clean linen
- return dirty linen
- buss and set tables
- refill pitchers during meal period
- refill guests' glasses when necessary
- ensure service to all guests follows established standards, is consistent, efficient and courteous
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain knowledge of hotel features/services, outlets, hours of operation, etc
- practice emergency procedures in compliance with hotel/company standards
- react and assist in hotel emergency situations as needed
- be an ambassador of the hotel and the company at all times, in and out of the workplace
- observe standards for the department in image, appearance, and grooming
- properly represent the company and the profession to outside organizations and the community
- be knowledgeable of, implement, communicate, and comply with policies of Orient-Express Hotels, Charleston Place Hotel and its Hotel Human Resources Department
- maintain confidentiality and security of all guest and general hotel information
- assist in other areas as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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