Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Flexible Schedule
training provided
Career advancement opportunities
Job Description
The Server Assistant position is an integral role within the hospitality sector, specifically at a dynamic restaurant environment that prioritizes guest satisfaction and team-led service. Our establishment is committed to delivering exceptional dining experiences by blending efficient service with warm, welcoming interactions. As a recognized and beloved restaurant, we pride ourselves on upholding high standards of food safety, customer service, and maintaining a clean and orderly environment for both guests and staff. We employ a Table Management System (TMS) to streamline guest seating and maximize comfort and efficiency in managing our dining flow.
The Server Assistant is responsible ... Show More
The Server Assistant is responsible ... Show More
Job Requirements
- must be at least 16 years of age
- ability to understand and provide friendly guest service
- ability to comply with food handling and serving regulations
- ability to process cash handling and credit transactions
- ability to operate office equipment
- attention to details
- good organizational and time management skills
- professional attitude and communication skills
- ability to work flexible schedules
- ability to handle physical demands including standing and lifting up to 50 lbs
- ability to tolerate changes in temperature
- ability to immerse hands in water and sanitizing solutions
- vision requirements including close, distance, peripheral vision, depth perception and focus adjustment
Job Qualifications
- must be at least 16 years of age
- no prior work experience required
- ability to understand and provide friendly guest service
- ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- ability to operate a computer, calculator, phone and other office equipment
- attention to details with good organizational and efficient time management skills
- consistent professional attitude and behavior with effective listening and communication skills
- ability to work flexible schedules including nights, weekends and holidays
- ability to work in a fast-paced environment sometimes under pressure while remaining flexible and efficient
Job Duties
- adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
- utilize the wait and reservation lists in the TMS system
- maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
- enthusiastically greet guests and assign them to tables using TMS
- politely notify guests and manage expectations if there is a wait
- inform guests of current features and promotions, answer questions and offer menu suggestions
- address guest concerns and inform the manager
- support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible
- set up, maintain and operate the server assistant stand and front lobby area ensuring cleanliness and order
- answer the phone and assist with guests' questions in a friendly, courteous manner
- deliver correct drinks and food to guests when needed
- practice safe food handling and cleanliness standards at all times
- bag and manage takeout orders and check for accuracy
- ensure each guest receives a friendly farewell and solicit feedback about the quality of service
- observe tables and keep track of clean, dirty and unoccupied tables
- clean dirty tables as needed
- accommodate guests' needs and requests such as refilling beverages, providing silverware etc.
- clean and sweep around tables as needed
- perform other responsibilities as assigned
Job Qualifications
Experience
No experience required
Job Location
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