Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Retirement Plan
Flexible Schedule
Career Development
Job Description
This position is open with a vibrant hospitality establishment renowned for its commitment to guest satisfaction and excellence in service. The company operates in the dining and hospitality sector, maintaining a welcoming environment for all guests. Dedicated to delivering quality experiences and ensuring customer happiness, the establishment thrives on teamwork and upholds high standards in food safety and service quality. The position available is for a Server Assistant, an essential role that bridges the frontline service team and guests by managing guest seating and assisting servers in various capacities to enhance the overall dining experience. This role involves employing the... Show More
Job Requirements
- must be at least 16 years of age
- ability to understand and provide friendly guest service
- ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- ability to operate a computer, calculator, phone and other office equipment
- attention to details with good organizational and efficient time management skills
- consistent professional attitude and behavior with effective listening and communication skills
- ability to work flexible schedules including nights, weekends, and holidays
- ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Qualifications
- must be at least 16 years of age
- no prior work experience required
- ability to understand and provide friendly guest service
- ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- ability to operate a computer, calculator, phone and other office equipment
- attention to details with good organizational and efficient time management skills
- consistent professional attitude and behavior with effective listening and communication skills
- ability to work flexible schedules including nights, weekends, and holidays
- ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Duties
- adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
- utilize the wait and reservation lists in the TMS system
- maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
- enthusiastically greet guests and assign tables using TMS
- politely notify guests and manage expectations if there is a wait
- inform guests of current features and promotions
- answer questions and offer menu suggestions
- address guest concerns and inform manager
- support and assist team members by delivering food and beverages, pre-bussing and providing refills
- set up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
- answer the phone and assist with guests questions in a friendly, courteous manner
- deliver the correct drinks and food to guests when needed
- practice safe food handling and cleanliness standards at all times
- bag and manage takeout orders, check order for accuracy
- ensure each guest receives a friendly farewell and solicit feedback about the quality of service
- observe tables and keep track of clean, dirty and unoccupied tables
- clean dirty tables as needed
- accommodate guests needs and requests such as refilling beverages and providing silverware
- clean and sweep around tables as needed
- other responsibilities as assigned
Job Qualifications
Experience
No experience required
Job Location
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