Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Career advancement opportunities
Job Description
The Highgate Hotel is a renowned hospitality establishment known for its commitment to delivering exceptional guest experiences through quality service and a hospitable environment. As a prominent player in the hotel and hospitality industry, the Highgate Hotel offers a range of services including dining, lodging, and event hosting, ensuring guests receive the utmost care and professionalism during their stay. With well-maintained facilities and a customer-centric approach, the Highgate Hotel has built a reputation for excellence that caters to both leisure and business travelers alike. The hotel fosters a culture of teamwork, integrity, and continuous improvement, empowering its employees to provide... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Ability to stand during entire shift
- Ability to lift, carry, push, or pull objects up to 50 pounds
- Flexible and long working hours
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Friendly, courteous and service-oriented manner
- Attendance at mandatory meetings and trainings
- Maintain proper uniform and nametag
- Comply with hotel standards and regulations
- Ability to handle problems effectively
- Ability to apply complex information from various sources
- Willingness to cross-train
- Ability to maintain confidentiality
- Show initiative
- Maintain a friendly and warm demeanor
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or a related field preferred
- Effective communication skills both verbal and written
- Ability to multitask and prioritize work
- Familiarity with food and beverage service standards
- Knowledge of P.O.S system operation
- Ability to maintain high standards of personal appearance and grooming
- Ability to work flexible and long hours
- Problem-solving skills
- Ability to maintain confidentiality
- Willingness to cross-train in other hotel-related areas
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Be familiar with the organization of the restaurants, lounges, and room service and know the function of each job position
- Have a thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Pre-bus all tables removing soiled dishes after each course
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Keep all beverages at least 3/4 full (coffee, tea, soda, water, and lemonade)
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards
- Answer the telephone according to standards
- Consistently upsell food, beverage and promotional items to guests
- Be familiar with fire extinguishers, locations and know how to use them
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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