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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.50 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Meal Allowances
Paid training
Job Description
Converge Hospitality Group is a reputable and dynamic hospitality company renowned for its commitment to delivering exceptional guest experiences in the hotel and restaurant industry. With a firm focus on quality service, hospitality excellence, and guest satisfaction, Converge Hospitality Group operates a variety of premier hotels and dining establishments that emphasize a welcoming atmosphere, attention to detail, and professional service. The company prides itself on fostering a positive work environment where team members can grow and thrive while contributing to memorable experiences for clients. As an industry leader, Converge Hospitality Group continuously adapts to the evolving hospitality landscape, integrating top-notch... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in food service or hospitality preferred
- ability to work varying schedules including nights, weekends, and holidays
- consistent attendance and punctuality
- ability to stand for extended periods
- good physical stamina
- ability to communicate effectively in English
- must follow company policies and procedures
- ability to work collaboratively in a team environment
Job Qualifications
- Knowledge of food service regulations
- strong customer service and interpersonal communication skills
- ability to maintain positive client relationships
- able to lift and carry heavy trays easily and quickly
- proficient in speaking, reading, writing, and comprehending the English language
- ability to speak other languages in a multicultural work environment helpful
- able to utilize quick thinking and apply quick resolution to guest issues in accordance with brand standards
- excellent conflict-resolution skills
- able to work in a fast-paced environment
- able to prioritize, organize, and manage multiple tasks
Job Duties
- Present menu, answer questions and make suggestions regarding food and service
- write order on check or memorize it
- relay and/or enter order into POS system for the kitchen and serve courses from kitchen and/or bar
- observe guests to fulfill any additional requests and to perceive when meal has been completed
- assist kitchen staff by ladling soup, tossing salad, portioning desserts, brewing coffee, and performing other services as needed
- clear and reset counters and tables at conclusion of each guest
- maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- work with the hotel team to create and deliver a memorable service experience for guests
- handle guest requests personally and/or refer to another team member as appropriate
- provide guests with the finest quality of service at all times in a warm and enthusiastic manner
- maintain a professional image at all times through action, appearance and dress
- follow company policies and procedures
- perform other duties as assigned by supervisor or management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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