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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.25 - $15.75
Work Schedule
Weekend Shifts
Benefits
Free Food
Insurance Reimbursement Plans for FT employees
Job Description
Heirloom Restaurant Group is a dynamic and rapidly growing restaurant brand management company that proudly oversees more than 10 unique brands within the hospitality industry. With a passionate team of individuals dedicated to creating meaningful experiences around the shared enjoyment of food and drink, Heirloom Restaurant Group is deeply rooted in its local community. The company's mission emphasizes fostering life-changing experiences through the simple yet profound act of breaking bread together. They prioritize authenticity and respect for their local farmers and producers by allowing the natural beauty of seasonal and fresh ingredients to come through in each dish served.
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Job Requirements
- must be 21+ years of age in order to serve alcoholic beverages
- previous experience as a server in a restaurant or hospitality setting
- excellent communication and interpersonal skills
- knowledge of food and beverage menu items, including alcoholic beverages
- ability to handle cash transactions and operate point-of-sale systems
- strong customer service orientation
- familiarity with local and state alcohol regulations
- flexibility to work evenings, weekends, and holidays
Job Qualifications
- previous experience as a server in a restaurant or hospitality setting
- excellent communication and interpersonal skills
- knowledge of food and beverage menu items, including alcoholic beverages
- ability to handle cash transactions and operate point-of-sale systems
- strong customer service orientation
- familiarity with local and state alcohol regulations
Job Duties
- have a thorough understanding of the food and beverage menu, including appetizers, entrees, desserts, and alcoholic beverages
- provide recommendations and descriptions of menu items, including wine and cocktail pairings
- take precise and accurate food and drink orders from customers
- ensure all special requests and modifications are communicated to the kitchen and bar staff
- understand basic cocktail preparation methods and garnishing techniques
- verify the age of customers to ensure they are 21 or older before serving alcoholic beverages
- understand and comply with local and state laws regarding the sale and service of alcoholic beverages
- monitor customer alcohol consumption to prevent over-service
- refuse service to customers who show signs of intoxication and handle such situations professionally
- provide exceptional customer service, addressing inquiries, and ensuring customer satisfaction
- check in with guests to ensure their needs are met and promptly address any concerns
- recommend and upsell premium or specialty food and beverage items, including alcoholic beverages
- promote daily specials and promotions to enhance the dining experience
- work closely with kitchen and bar teams to coordinate the timing of food and beverage service
- communicate any special requests or modifications to the kitchen and bar
- handle cash and process credit card transactions accurately
- provide change and receipts promptly
- keep the dining and serving areas clean and well-organized
- adhere to hygiene and sanitation guidelines, particularly in the handling of glassware and serving utensils
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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