Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
weekly pay
Staff Member discounts
Tuition Reimbursement
Fun upbeat working environment
career growth
401K Matching
Paid Time Off
Job Description
Margaritaville and Landshark is a vibrant hospitality company renowned for creating a warm and inviting atmosphere where people from all walks of life come together to experience paradise. The company prides itself on delivering an exciting and memorable guest experience based on fun, escapism, and exceptional hospitality. Known for its competitive wages, comprehensive benefits packages, and strong commitment to employee growth, Margaritaville and Landshark stands out as a leading employer within the restaurant and entertainment industry. As a testament to its positive work culture, 90 percent of team members express love for their job, and 92 percent express pride in... Show More
Job Requirements
- Must be able to work in a fast-paced, high energy, and physically demanding environment
- must be able to spend 100% of working time standing, walking, and reaching
- pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position
- feeling or grasping objects of different size and shape
- maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces
- will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps
- must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
- must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location (primarily English)
- hearing sounds at normal speaking levels with or without correction
- specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus
- exposed to weather conditions and prevalent temperature changes
- subject to moderate to high ambient noise levels
- frequently required to function in narrow aisles or passageways
- hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping
- frequently required to wash hands and/or wear gloves
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to effectively present information and respond to questions from groups of managers, clients, and guests
- expressing or exchanging ideas or instructions by the spoken word
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Job Qualifications
- One to two years experience working as a food and beverage server in a high-volume restaurant or equivalent combination of education and experience
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- good judgment and decision-making abilities
- eighteen years of age or older
- high school degree or GED preferred
Job Duties
- Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques
- takes orders and delivers food and beverage in a timely manner
- ensures guests receive immediate, friendly, and personalized service to build their intent to return
- guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment
- maintains positive guest satisfaction by exceeding service expectations
- handles guest complaints or directs them to a manager
- operates point-of-sale system with high level of efficiency and handles large amounts of currency
- practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures
- sets up and breaks down equipment and supplies
- ensures floors are clean of debris at all times
- maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware, plateware, silverware, etc.
- writes down all orders and inputs them into the point-of-sale system accurately
- scrapes, racks, and stacks glassware, plateware, silverware properly in dishwashing area
- acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates
- assists management in training new staff members within their department when applicable
- completes all opening, running, and closing duties as assigned
- delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency
- knows all table numbers and floor plans
- when necessary, will occasionally assist host person with greeting and seating guests
- maintains high-level knowledge regarding the company’s products and happenings, and communicates properly to guests
- establishes rapport with all guests through name recognition
- notifies manager/supervisor of low inventory and recommends new inventory
- communicates opportunities and concerns
- performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
- adheres to responsible alcohol service established by company policy
- understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
- adheres to all company policies and procedures as established in the Staff Member Handbook
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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