Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
IHOP, an established leader in the restaurant industry, is renowned for its commitment to providing delicious meals in a friendly and welcoming atmosphere. As a globally recognized casual dining chain, IHOP specializes in breakfast dishes, including pancakes and other American classics, serving millions of guests annually across numerous locations. Known for quality service and a family-oriented environment, IHOP focuses on creating memorable experiences for all guests through prompt and efficient service standards. IHOP employs a diverse workforce driven by core values of respect, teamwork, and customer satisfaction, continually seeking dedicated and customer-focused team members to join its family-oriented restaurant team.Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or restaurant role preferred
- Ability to work flexible hours, including weekends and holidays
- Excellent communication skills
- Ability to handle guest complaints and inquiries effectively
- Basic math skills for cash handling and order processing
- Ability to stand and walk for extended periods
- Must comply with IHOP uniform and appearance standards
- Ability to follow SOP guidelines and safety regulations
Job Qualifications
- Ability to perform each essential duty satisfactorily
- Knowledge of guest service principles
- Good communication skills
- Ability to handle guest complaints professionally
- Basic math skills for cash handling
- Ability to memorize and apply menu knowledge
- Ability to comply with health and safety standards
- Ability to work in a team environment
- High school diploma or equivalent preferred
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- Execute the server guidelines to great guest service per IHOP SOP to ensure a high-quality guest experience
- Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return
- Communicate guest food orders and service requests in an accurate and timely manner
- Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge
- Comply with SOP methods in regard to guest checks and maintaining cash control
- Stock and rotate all needed supplies in the service areas and dining room
- Comply with all federal, state and local regulations as well as the IHOP safety manual and SOP health, sanitation and safety guidelines
- Clear, clean and reset tables and clean chairs, booths and floors after guests leave
- Perform all cleaning duties according to posted cleaning charts
- Comply with IHOP uniform and appearance standards per SOP guidelines
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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