Job Overview
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
employee discount
Health Insurance
Retirement Plan
flexible scheduling
Job Description
IHOP is a globally recognized restaurant chain known for its welcoming atmosphere and dedication to providing delicious breakfast and dining experiences. Established as a staple in the restaurant industry, IHOP specializes in serving quality food with an emphasis on pancakes, breakfast items, and comfort cuisine that appeals to families, individuals, and groups. With locations strategically placed across various regions, IHOP prides itself on delivering consistent, friendly service and a comfortable dining environment to all its guests. The company is committed to maintaining high standards in food quality, customer service, and operational efficiency, making it a preferred destination for guests seeking... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or food service preferred
- ability to stand for extended periods
- excellent interpersonal and communication skills
- ability to multitask effectively
- willingness to comply with IHOP uniform and appearance standards
- availability to work from 2pm to 10pm and 3pm to 12am shifts
Job Qualifications
- ability to perform each essential duty satisfactorily
- knowledge of customer service principles
- good communication skills
- ability to work in a fast-paced environment
- ability to memorize menu items and terminology
- basic math skills for handling cash and guest checks
- ability to follow health and safety regulations
- ability to work shifts from 2pm to 10pm and 3pm to 12am
Job Duties
- develop and maintain professional functional working relationships with IHOP team members and guests
- execute the Server Guidelines to Great Guest Service per IHOP SOP to ensure a high-quality guest experience
- handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return
- communicate guest food orders and service requests in an accurate and timely manner
- memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge
- comply with SOP methods in regard to guest checks and maintaining cash control
- stock and rotate all needed supplies in the service areas and dining room
- comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines
- clear, clean and reset tables and clean chairs, booths and floors after guests leave
- perform all cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards per SOP guidelines
- perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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