Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
flexible schedule
Employee Discounts
Job Description
Dave & Buster's is a unique restaurant and entertainment venue known for combining dining with arcade games, creating a dynamic and engaging environment for guests of all ages. Established as a leading restaurant and entertainment company, Dave & Buster's provides a fun and lively atmosphere where people come to celebrate, relax, and enjoy a blend of food, drinks, and games. This company stands out due to its commitment to customer satisfaction, innovative service, and continuous efforts to create memorable experiences for its patrons. Recognized for fostering a cooperative and energetic work environment, Dave & Buster's caters to a wide demographic,... Show More
Job Requirements
- Must be at least 18 years of age
- Ability to work days, nights and/or weekends as required
- Capability to work in a noisy, fast paced environment with distracting conditions
- Must be able to read and write handwritten notes
- Ability to lift and carry up to 30 pounds
- Must be able to move about the facility and stand for long periods of time
- Ability to walk or stand 100% of shift
- Ability to reach, bend and stoop frequently
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in customer service or hospitality is an advantage
- Ability to operate point-of-sale systems such as Micros
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced, team-oriented environment
- Basic math skills for handling transactions
- Knowledge of food safety and sanitation procedures is beneficial
- Demonstrated reliability and punctuality
- Ability to multitask and handle various duties simultaneously
Job Duties
- Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Create a warm, fun atmosphere for guests and team members
- Adhere to company’s sanitation procedures
- Maintain responsibility for personal bank and ensure all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change
- Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Assess guest demeanor and identify when behavior should be called to the attention of a manager
- Greet newly seated guests in a friendly and timely manner
- Accurately take guests’ food and drink orders
- Maintain a thorough understanding of all menu items and be able to answer questions regarding food and drink items and their preparation
- Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
- Ensure food is properly garnished and deliver trays to designated tables
- Work quickly and efficiently adhering to full hands in, full hands out philosophy
- Assist in party set up and breakdown
- Bus and reset tables as needed
- Assist other team members as needed or as business dictates
- Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift
- Participate in all incentives and contests, driving sales and promoting the brand
- Follow portion guidelines to ensure cost control, while maximizing the guest experience
- Ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner
- Keep station clean, set up and take down station tables appropriately
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency
- Effectively communicate with guests to generate enthusiasm about the Dave & Buster experience
- Demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account for all monies at the end of each shift
- Be able to read and communicate in English
- Listen to guests’ orders and needs, and then communicate with guests verbally and with other team members verbally via Micros system
- Dress in proper dress code requirements, looking neat, clean and professional at all times
- Be at least 18 years of age
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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