Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $10.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
hospital indemnity
accident insurance
critical illness insurance
Flexible spending account
401k
Paid Time Off
Job Description
Hotel Nell is a distinguished hospitality establishment located in the vibrant heart of Washington, DC. Renowned for its modern design fused with cozy comfort, Hotel Nell offers guests an intimate and memorable lodging experience. The hotel prides itself on delivering impeccable service, ensuring every visitor feels welcomed and valued throughout their stay. Situated at 411 New York Ave NE, this property blends urban convenience with warm hospitality, drawing travelers who appreciate both style and substance in their accommodations. As part of its commitment to guest satisfaction, Hotel Nell fosters a positive work environment that encourages growth, teamwork, and personal excellence... Show More
Job Requirements
- One year of prior food and beverage experience preferred
- Prior guest relations training
- Proper food safety training and certification as described by law
- Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast)
- Knowledge of proper food handling
- Strong written/verbal communications skills
- Positive upbeat attitude/personality
- Punctuality and reliable attendance
- Ability to read, write, speak and understand the English language in order to communicate with guests and other team members
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- Must be willing to work flexible hours such as mornings, nights, weekends and holidays
Job Qualifications
- One year of prior food and beverage experience preferred
- Prior guest relations training
- Proper food safety training and certification as described by law
- Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast)
- Knowledge of proper food handling
- Strong written/verbal communications skills
- Positive upbeat attitude/personality
- Punctuality and reliable attendance
- Ability to read, write, speak and understand the English language in order to communicate with guests and other team members
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- Must be willing to work flexible hours such as mornings, nights, weekends and holidays
Job Duties
- Greet all customers warmly and with appropriate greetings
- Adhere to grooming and appearance standards
- Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
- Take guest food and beverage orders accurately
- Knowledge of current menu choices, specialties and menu deviations
- Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
- Ensuring a memorable dining experience
- Quickly resolve any issues that may arise
- Properly open and pour wine tableside
- Accurately record revenue and accept cash, credit card, room charges and direct billing payments
- Maintain confidentiality of proprietary information and protect company assets
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in as needed for absent team members
- Assist with special events if needed
- Assist customers with disabilities
- Thank guest with genuine appreciation
- Answer telephone using appropriate etiquette
- Develop and maintain positive working relationship with co-workers and others
- Comply with quality assurance expectations and standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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