Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
City Winery is a dynamic and unique hospitality company that masterfully blends the art of winemaking with live music, culinary excellence, and cultural experiences. Established in 2008 by music industry veteran and visionary Michael Dorf, City Winery has become a celebrated destination where wine, food, and live entertainment collide to create unforgettable experiences for its guests. With multiple locations across the nation, City Winery has distinguished itself by offering award-winning, locally produced wines rated above 90 points, intimate concert settings, food and wine classes, private events tailored to various needs, and upscale dining options. This innovative approach not only brings... Show More
Job Requirements
- 2+ years experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- Team player
- Exceptional guest service skills
- Ability to deliver high-quality guest experiences consistently
- Effective communication and interpersonal skills
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions including tight spaces, dark room and loud environment
- Ability to handle guests with composure and hospitality
- Polished presentation
- Ability to work independently and in a team environment
- Fluent in English including reading, writing, communication, basic math, and POS operation
- Ability to work flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements including standing/walking entire shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Qualifications
- 2+ years experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- Team player
- Exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences
- Effective communication and interpersonal skills
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions including tight spaces, dark room and loud environment
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and operate POS accurately
- Ability to work flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking entire shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- Interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- Upsell, increase check average, compete in sales incentives, drive marketing promotions and special events, and promote our brand
- Check tables throughout service times for guest satisfaction, resolve guest complaints
- Adhere to Steps of Service and maintain brand standards every shift
- Maintains a clean, neat and well-groomed appearance
- Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- Handle payment transactions and maintain accurate cash drawer
- Adhere to and abide by cash handling procedures as per Company standards
- Attend training courses, tastings, meetings, as needed
- Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- Perform all other reasonably assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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