Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
City Winery is a unique and dynamic establishment that blends the art of winemaking, live music, and culinary excellence to create unparalleled experiences for its guests. Founded in 2008 by music industry visionary Michael Dorf, City Winery has become a cultural hub where sophisticated foodies and music lovers come together to enjoy award-winning locally produced wines, delectable cuisine, and intimate concert performances. With locations across the nation, City Winery brings the essence of wine country into urban settings, offering a one-of-a-kind combination of a fully functioning winery, fine dining, private events, and educational food and wine classes. This innovative concept... Show More
Job Requirements
- 2+ years' experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- Team player
- Exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences
- Effective communication and interpersonal skills
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions including tight spaces, dark room and loud environment
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work independently and in a team environment
- Fluency in English including ability to read, write, communicate and conduct basic business-related mathematics
- Ability to operate POS accurately
- Ability to work flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements including standing, walking, bending, lifting up to 50 lbs
Job Qualifications
- 2+ years' experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic, team player, and exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
- Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions, including tight spaces, dark room and loud environment
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- Interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- Upsell, increase check average, compete in sales incentives, drive marketing promotions and special events, and promote our brand
- Check tables throughout service times for guest satisfaction, resolve guest complaints
- Adhere to Steps of Service and maintain brand standards every shift
- Maintain a clean, neat and well-groomed appearance
- Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- Handle payment transactions and maintain accurate cash drawer
- Adhere to and abide by cash handling procedures as per Company standards
- Attend training courses, tastings, meetings, as needed
- Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- Perform all other reasonably assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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