Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
Flexible Schedule
Employee Discounts
Job Description
Dave & Buster's is a leading restaurant and entertainment venue that combines dining with gaming to provide an unmatched experience for guests of all ages. Known for its lively atmosphere and exceptional service, Dave & Buster's stands out as a unique place where fun and enjoyment meet quality food and drinks. Established with the mission to deliver the best in both hospitality and entertainment, this company offers an engaging environment where every guest can celebrate, play, and dine in style. Recognized for its innovative approach and memorable experiences, Dave & Buster's continues to expand its footprint across multiple locations, becoming... Show More
Job Requirements
- Must be at least 18 years of age
- Ability to work days, nights and/or weekends as required
- Ability to work in noisy, fast paced environment with distracting conditions
- Ability to read and write handwritten notes
- Ability to lift and carry up to 30 pounds
- Ability to move about facility and stand for long periods of time
- Ability to walk or stand 100% of shift
- Ability to reach, bend and stoop frequently
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in customer service or hospitality is advantageous
- Ability to effectively communicate with guests and team members
- Basic math skills for handling transactions
- Familiarity with point-of-sale systems preferred
- Ability to work under pressure in a fast-paced environment
- Strong interpersonal skills to foster a positive work atmosphere
- Ability to stand and move for extended periods
- Willingness to adhere to company policies including dress code and sanitation
- Basic English literacy skills
Job Duties
- Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance, taking prompt corrective action where necessary or suggesting alternative courses of action
- Create a warm, fun atmosphere for guests and team members
- Adhere to company’s sanitation procedures
- Maintain responsibility for personal bank and ensure all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change
- Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Assess guest demeanor and identify when behavior should be called to the attention of a manager
- Greet newly seated guests in a friendly and timely manner
- Accurately take guests’ food and drink orders
- Maintain a thorough understanding of all menu items and able to answer questions regarding food and drink items and their preparation
- Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
- Ensure food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed
- Work quickly and efficiently adhering to “full hands in, full hands out” philosophy
- Assist in party set up and breakdown, buss and reset tables as needed
- Assist other team members as needed or as business dictates
- Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift
- Participate in all incentives and contests, driving sales and promoting the brand
- Follow portion guidelines to ensure cost control while maximizing the guest experience
- Ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner
- Keep station clean, sets up and takes down station tables appropriately
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness
- Must be skilled in effectively communicating with guests in order to generate enthusiasm about the Dave & Buster’s experience
- Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift
- Must be able to read and communicate in English
- Listen to hear guests’ orders and needs, and then communicate with guests verbally and with other team members verbally via Micros system
- Dress in proper dress code requirements, looking neat, clean and professional at all times
- Must be at least 18 years of age
Job Qualifications
Experience
No experience required
Job Location
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