Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.50 - $17.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training opportunities
team environment
Job Description
City Winery is a pioneering establishment that brilliantly combines the art of winemaking with live entertainment and gourmet dining to create an unparalleled cultural and culinary experience. Established in 2008 by music industry visionary Michael Dorf, City Winery has grown to become a unique brand known for its commitment to quality, creativity, and community engagement. This innovative venue integrates a fully functioning winery with intimate concert settings, offering wine and food classes, private event hosting, and a fine dining experience all under one roof. The venue caters to a sophisticated clientele of food lovers and cultural enthusiasts, bringing the charm... Show More
Job Requirements
- 2+ years experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- Ability to consistently deliver high-quality guest experiences
- Ability to navigate venue conditions including tight spaces, dark room and loud environment
- Polished presentation
- Ability to work both independently and in a team environment
- Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Qualifications
- 2+ years experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- team player
- exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences and exceed guest expectations
- Effective communication and interpersonal skills
- Proven ability to build positive relationships with coworkers and guests
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions including tight spaces, dark room and loud environment
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- Interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand
- Check tables throughout service times for guest satisfaction, resolve guest complaints
- Adhere to Steps of Service and maintain brand standards every shift
- Maintain a clean, neat and well-groomed appearance
- Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- Handle payment transactions and maintain accurate cash drawer
- Adhere to and abide by cash handling procedures as per Company standards
- Attend training courses, tastings, meetings, as needed
- Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- Perform all other reasonably assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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