Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $9.75 - $16.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and Development
Job Description
City Winery is a distinguished leader in the intersection of wine, food, and live entertainment, offering a one-of-a-kind hospitality experience that brings the essence of wine country into vibrant urban settings. Established in 2008 by music industry visionary Michael Dorf, City Winery has grown to become a recognized brand known for its intimate concert venues, locally produced award-winning wines, culinary excellence, and dynamic cultural programming. The company operates unique facilities that blend a fully functioning winery, live music performances, wine and food classes, private event spaces, and fine dining, all designed to create a sophisticated and memorable experience for its... Show More
Job Requirements
- 2+ years experience as a server in a fast-paced, high-volume service environment
- strong work ethic
- team player
- exceptional guest service skills
- ability to consistently deliver high-quality guest experiences
- effective communication and interpersonal skills
- ability to resolve problems
- ability to navigate venue conditions including tight spaces, dark room and loud environment
- polished presentation
- ability to handle guests with composure and hospitality
- fluently literate in English
- ability to work flexible schedule including days, nights, weekends, and holidays
- ability to perform physical requirements of the role including standing, walking, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Qualifications
- 2+ years experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- strong work ethic
- team player
- exceptional guest service skills
- effective communication and interpersonal skills
- aptitude to resolve problems
- ability to execute professional guest service experience
- polished presentation
- ability to work both independently and in a team environment
- must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- ability to work a flexible schedule including days, nights, weekends, and holidays
- ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- upsell, increase check average, compete in sales incentives, drive marketing promotions and special events, and promote our brand
- check tables throughout service times for guest satisfaction, resolve guest complaints
- adhere to Steps of Service and maintain brand standards every shift
- maintain a clean, neat and well-groomed appearance
- complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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