Job Overview
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Work Schedule
Flexible
Benefits
401(k)
health care
complimentary shift meal
Commuter Transit Benefits
Job Description
Chickie's & Pete's is a renowned restaurant brand known for delivering a distinctive dining experience centered on quality food and exceptional service. Located in Kansas City, MO, Chickie's & Pete's has built a reputation for combining a vibrant atmosphere with a unique menu offering that caters to a diverse clientele. As a restaurant in the competitive food service industry, it places a strong emphasis on guest satisfaction and delivering superior value with every visit. The establishment thrives on a bustling, energetic environment, and it is committed to fostering an engaging and rewarding workplace for its employees. The company stands out... Show More
Job Requirements
- None
- Must have excellent communication skills
- Ability to work in a fast-paced environment
- Strong customer service orientation
- Ability to stand for long periods
- Must be able to perform moderate physical activities
- Must be able to handle cash and process payments accurately
- Must be able to work a flexible schedule
- Must pass age verification for alcohol service
Job Qualifications
- Must consistently be able to assess, anticipate and meet guests' needs and respond quickly without losing focus or projecting a mood that detracts from the guests' overall dining experience
- Must clearly communicate in a professional manner with guests, vendors, coworkers and management
- Must understand instructions, read written company memorandums and communicate when he or she needs more direction or training
- Must adapt to different personalities of guests and coworkers without losing focus
- Working together as a team is a critical success factor of any restaurant
- Establishing good working relationships is key to maintaining a team-oriented work environment
- Must understand all Chickie's & Pete's products and services as well as have the ability to understand guests' needs clearly
- Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials
- Must be able to stand for long periods of time
- Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure
- General accounting and mathematical skills required along with point of sale application knowledge
- Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems
- Must evaluate current practices and processes
- immediately recognize potential areas of conflict
- and initiate ways to improve current business methods, quality of products and services provided to the guests
- Must be able to speak and write effectively in English
- Occasionally works overtime and assists with the workload of others if needed
- Additional responsibilities may be assigned as needed
Job Duties
- Greet guests in a friendly professional manner
- Provide education about Chickie's style of service, the food and beverage menus, how menu items are prepared, the ingredients used, and the different cooking methods
- Ensure menu, food preparation and ingredient knowledge in order to address guests food allergy concerns and questions
- Smile and maintain a positive attitude at all times
- Perform light food preparation duties when needed
- Follow all Chickie's & Pete's service standards including up-selling and suggestive selling
- Inform guests of daily specials
- Check food and beverages for quality and presentation, following menu builds, before serving
- Serve food and beverages to guests
- Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
- Recognize signs of intoxication and handle alcohol-related situations effectively
- Provide food and drink recommendations to guests
- Receive guest payments and process transactions
- Sincerely thank all guests, make them aware of upcoming specials or events and invite them back for another visit soon
- Clear, clean, and reset tables promptly according to proper sanitation standards
- Ensure all condiments and napkin dispensers are clean and well stocked
- Respond appropriately to guest complaints and bring any issues to the attention of a manager
- Perform marketing and other promotional services as needed
- Complete beginning, change and end of shift side duties
- Understand the importance of speed of service and act with sense of urgency when performing job tasks
- Attend all scheduled employee meetings
- Additional tasks as assigned
Job Qualifications
Experience
No experience required
Job Location
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