Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible scheduling
Free Telemedicine
Dental Insurance
Vision Insurance
Free Movie Tickets
Food and beverage discounts
Career growth potential
Team member recognition programs
Movie Screenings
Job Description
Serena Pastificio is a distinguished upscale Italian restaurant that brings the art of scratch-made dishes to life by inviting guests into its vibrant kitchen. Famed for its pasta making station, visible to all patrons, the restaurant offers an immersive dining experience that highlights the handcrafted commitment to quality and authenticity. Serena Pastificio expertly blends traditional Italian flavors with contemporary culinary techniques, focusing on the freshest ingredients and simple, yet flavorful recipes rooted deeply in Italian heritage. This unique approach has solidified Serena Pastificio's reputation as a premier destination for lovers of Italian cuisine who seek both nostalgic tastes and modern... Show More
Job Requirements
- Minimum of 1 year of food service or customer service experience
- Previous experience in a high-end restaurant or hospitality setting is preferred
- Experience with reservation management systems such as OpenTable
- Strong communication skills
- Ability to remain calm and composed under pressure in a fast-paced environment
- Physical ability to stand, bend, kneel, lift, and carry up to 50 lbs
- Flexibility to work a variety of shifts including nights, weekends, and holidays
- Ability to manage reservations and guest flow effectively
- Exceptional guest service orientation
- Willingness to learn and adapt
- Knowledge of menu, wines, and cocktails
- Professional demeanor and appearance
Job Qualifications
- Previous experience in a high-end restaurant or hospitality setting is preferred
- Minimum of 1 year of food service or customer service experience
- Experience with point-of-sale systems, OpenTable, and reservation management is highly recommended
- Exceptional guest service skills focused on creating a warm and welcoming atmosphere
- Strong communication skills with the ability to communicate clearly and professionally
- Ability to thrive in a fast-paced environment while remaining calm under pressure
- Strong multitasking abilities and attention to detail
- Knowledge of wines and signature cocktails for assisting guests
- Ability to uphold professional demeanor, appearance, and communication style
- Willingness to learn and adapt to new procedures and systems
- Flexibility to work nights, weekends, and holidays
Job Duties
- Greet each guest warmly and genuinely to create a memorable first impression
- Answer the phone with a friendly and professional tone, taking reservations and addressing guest inquiries promptly
- Utilize the reservation system and seating chart effectively to manage guest flow in accordance with restaurant policies
- Demonstrate in-depth knowledge of the menu, including food and beverage offerings, to respond confidently to guest questions
- Engage with multiple guests simultaneously, balancing priorities while ensuring personalized and exceptional service
- Use courteous and hospitable farewell techniques to ensure every guest feels valued as they leave
- Maintain cleanliness throughout the restaurant including sweeping, mopping floors, emptying trash, and ensuring restrooms are spotless
- Assist in mentoring and training new team members to promote a collaborative and supportive environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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