Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k) plan with matching company contributions
comprehensive medical
Dental
Vision care
Paid parental leave
Paid Time Off
company holidays
Early access to earned wages
Job Description
Jones Lang LaSalle Incorporated (JLL) is a leading global real estate services firm headquartered in Chicago, Illinois. With a presence in over 80 countries, JLL specializes in providing a comprehensive suite of commercial real estate services including leasing, property management, investment management, and advisory. The company combines cutting-edge technology and expert industry knowledge to deliver exceptional value and innovative solutions to its clients. Recognized as a Fortune 500 company, JLL prides itself on a culture that emphasizes diversity, inclusion, and continuous growth opportunities for its employees, fostering an environment where professionals can thrive and advance their careers.
This particular o... Show More
This particular o... Show More
Job Requirements
- Minimum 2-3 years of relevant workplace experience in customer service, hospitality, or client-facing roles
- Demonstrated hospitality mindset with passion for service and excellent interpersonal skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook
- Ability to multitask and manage competing priorities effectively
- Professional demeanor and physical ability to stand and walk for a minimum of 3 hours daily
- Flexibility to adapt to changing priorities and collaborate with multiple teams
- Basic knowledge of office technology and audiovisual equipment
- Commitment to confidentiality and security protocol adherence
Job Qualifications
- Demonstrated hospitality mindset with passion for service, excellent interpersonal skills, and enthusiasm for creating exceptional workplace experiences
- Minimum 2-3 years of workplace experience in customer service, hospitality, or client-facing roles
- Strong communication skills, both written and verbal
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to multitask and manage competing priorities in a fast-paced environment
- Professional demeanor with excellent interpersonal skills
- Physical ability to spend minimum 3 hours daily on feet, walking floors and greeting employees
- Flexibility to adapt to changing priorities and work collaboratively across multiple teams
- Basic understanding of office technology and AV equipment
- Commitment to maintaining confidentiality and adhering to security protocols
- 3+ years of hospitality or hotel industry experience preferred or corporate concierge
- Previous experience supporting C-level executives or senior stakeholders
- Previous experience working in a corporate office environment or with enterprise clients
- Knowledge of facility management principles and workplace experience programs
- Experience with event planning and coordination
- Familiarity with room booking systems and conference room technology
- Experience conducting focus groups or gathering client feedback
- Demonstrated ability to develop and maintain client relationships
- Experience with digital communication platforms and content creation
Job Duties
- Serve as the primary point of contact for all employee inquiries, issues, troubleshooting, and feedback related to workplace services
- Execute Concierge services in accordance with SLAs, standard processes, and Workplace Without Limits brand standards
- Receive and respond to all requests within one day, including personal follow-up to ensure satisfaction
- Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
- Verify visitors access and support the visitor's host by escorting them into the facility in a safe and proper manner
- Adhere to Lobby Area Standards and maintain professional reception environment
- Maintain Concierge site communication channels and respond to requests in timely manner
- Ensure accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
- Lead weekly and monthly concierge communications, including the development and distribution of site newsletters, alerts, and service updates
- Communicate campus updates to workplace stakeholders
- Create and maintain Welcome FAQ for guests, site maps, and general site signage to ensure a frictionless experience for employees and guests
- Manage a site engagement calendar promoting a culture of inclusivity
- Manage conference room bookings and resolve scheduling conflicts
- Pre-meeting preparation and meeting room set-up coordination
- Support the meeting hosts as needed by coordinating catering orders and delivery
- Offer first-level support for AV and technology needs, both on-site and virtually
- Assist with campus events to ensure flawless delivery and community engagement
- Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
- Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
- Maintain the security processes and protocols for the occupied spaces
- Support the site emergency response procedures (without acting as first responder during emergencies)
- Work with key account stakeholders to organize and operationalize engagement events
- Facilitate Workplace Experience Programs including Journey Mapping
- Engage in continuous improvement and innovation initiatives
- Identify potential risks and escalate appropriately
- Work collaboratively as One Team with all business lines, stakeholders, and vendor partners (Facility Management, Engineering, Security, and Executive Assistance)
- Partner with soft services providers (food services, cleaning, etc.) to establish and reinforce the expectation of excellence to create value for the client
- Build meaningful, lasting relationships with employees and guests
- Demonstrate intuitive service delivery by anticipating needs and exceeding expectations
- Participate in JLL's Experience Services Community of Practice to collaborate across accounts and bring best practices
- Provide senior level support
- documenting and acting on feedback to continuously improve workplace experiences
- Assist Regional Concierge lead with conducting focus groups for executive assistants and stakeholders to review risk items and service enhancements
- Maintain a feedback log and proactively bring continuous improvement ideas and client insights to the Regional Concierge Lead to enhance service delivery and workplace experience.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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