Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,200.00 - $182,000.00
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
performance bonuses
Career development opportunities
Job Description
Seneca Gaming Corporation is a prominent organization dedicated to delivering exceptional gaming and hospitality experiences through its diverse portfolio of properties. As a leader in the hospitality and gaming industry, Seneca Gaming Corporation operates multiple casino and resort locations, emphasizing quality service, operational excellence, and community engagement. The company is deeply committed to upholding its Mission, Vision, and Core Values, fostering a culture of high performance, continuous improvement, and respect for both guests and employees. Seneca Gaming Corporation prides itself on comprehensive operational standards, innovative guest service programs, and a collaborative work environment that supports employee growth and development, including... Show More
Job Requirements
- Must be 18 years or older upon employment
- Bachelor’s degree or equivalent work experience required
- Minimum 12 years hospitality/resort experience with at least 6 years in casino property
- At least 5 years in Director level or above capacity
- Experience creating service standards
- Experience working within a multi-property corporation
- Ability to lead customer service and continuous improvement initiatives
- Proven track record in hospitality management
- Strong industry connections
- Excellent understanding of hotel operations
- Affinity for asset management optimization
- Knowledge of hospitality market trends
- Strategic planning capability
- KPI creation and coaching experience
- Outstanding interpersonal skills
- Demonstrated employee development success
- Proficient computer skills
- Valid driver's license and safe driving record
- Ability to write and speak effectively
- Strong organizational and analytical skills
- Diplomatic problem solving skills
- Leadership and fairness
- Ability to instill pride and responsibility in employees
- Ability to stand, walk and work in a casino environment
- Must complete all required company trainings
- Flexible to work extended hours including weekends and holidays
- Availability to be on-call 24/7
Job Qualifications
- Bachelor's degree in Business or Hospitality Management or equivalent experience
- Master’s degree preferred
- Extensive hospitality or resort operations knowledge
- Minimum 12 years of hospitality/resort experience with at least 6 years at a casino property
- Minimum 5 years in a Director level or higher role
- Experience developing and implementing service standards
- Experience in a multi-property corporate environment
- Proven leadership in customer service and continuous improvement initiatives
- Track record of managing change and delivering results
- Strong industry reputation and network
- Proficient in hotelier operations
- Knowledgeable in asset management and value enhancement
- Familiarity with guest service market trends
- Strong strategic and business planning skills
- Experience with KPIs and performance coaching
- Excellent interpersonal and communication skills
- Demonstrated success in employee engagement and development
- Results-oriented and hands-on professional
- Proficient computer skills
- Valid driver’s license with a safe driving record
Job Duties
- Lead the development and execution of a strategic plan for resort operations
- Collaborate with functional areas to drive profitability and guest satisfaction
- Develop and implement guest service level standards
- Provide leadership for key performance indicators and capital expenditure plans
- Lead revenue management and resort pricing strategies
- Coordinate with corporate marketing on resort marketing plans
- Source products and services for consistency and value across properties
- Oversee maintenance programs and capital projects
- Manage retail outlets and hotel pre-openings and refurbishments
- Promote a culture of high performance and continuous improvement
- Develop service sequences to ensure consistency
- Identify and realize investment and development opportunities
- Implement hospitality operations policies and controls
- Establish training programs for consistent SOP application
- Support audit teams and crisis management planning
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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