Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,200.00 - $182,000.00
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Seneca Gaming Corporation (SGC) is a prominent organization known for delivering exceptional hospitality experiences across its diverse range of resort properties. With a strong focus on operational excellence, guest satisfaction, and continuous innovation, SGC has established itself as a leading name in the hospitality and gaming industry. The company prides itself on a commitment to quality, community engagement, and sustainable growth, making it an attractive employer for professionals looking to advance their careers in a dynamic and supportive environment. SGC operates multiple properties that integrate hotel accommodations, entertainment, retail, and leisure activities, creating comprehensive resort experiences that cater to a... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- Bachelor's degree in Business, Hospitality Management or equivalent work experience required
- Master’s degree preferred
- Broad knowledge of hospitality or resort operations
- Minimum twelve years of hospitality/resort experience with six years at a casino property
- Minimum five years in Director level or higher capacity
- Experience creating and implementing service standards
- Experience in corporate multi-property environment
- Strong leadership and coaching skills
- Track record in delivering results and managing change
- Valid driver’s license and ability to maintain safe driving record
- Ability to write routine correspondence and communicate effectively
- Strong communication, organizational and analytical skills
- Ability to resolve conflict diplomatically
- Leadership, fairness and sensibility to patrons and employees
- Ability to instill pride and responsibility in employees
- Ability to work up to 60 hours per week or more including weekends
- Accessibility and availability on-call 24/7
- Must complete all required training programs within assigned timeframes
- Must be able to stand, walk and work in a moderately loud to loud environment
- Must be able to work where smoking is permitted
Job Qualifications
- Bachelor's degree in Business, Hospitality Management or equivalent work experience
- Minimum of twelve years of hospitality/resort experience in progressively increasing leadership roles
- At least six years of experience at a casino property
- Minimum of five years in a Director level or above capacity
- Experience creating and implementing service standards
- Experience working in a corporation with multiple properties
- Proven ability to lead and coach customer service and continuous improvement initiatives
- Track record of delivering results including managing change
- Strong reputation in the hospitality industry and extensive network of contacts
- Excellent mastery of core hotelier operations
- Strong understanding of asset management and value enhancement
- Knowledge of guest services market trends and best practices
- Strong strategic and business planning skills
- Experience creating, measuring and coaching to KPIs
- Outstanding interpersonal skills
- Demonstrated employee engagement and development records
- Hands-on, results-oriented professional
- Proficient computer skills
- Valid driver's license with safe driving record
Job Duties
- Lead the development and execution of a multi-year and annual strategic plan for resort operations
- Collaborate with other functional areas to operate effectively and efficiently to drive profitability
- Develop and lead the implementation of guest service level standards
- Provide strategic leadership in the development of key performance indicators and capital expenditure plans
- Lead revenue management to develop pricing strategies, packages and promotions
- Work with corporate marketing team on resort operations marketing plans
- Leverage consolidated buying power to source products and services for consistency and value
- Lead preventive and corrective maintenance programs and capital projects execution
- Monitor management of retail outlets and hotels' pre-openings and stabilization
- Promote a culture of high performance and continuous improvement
- Develop sequence of service for all resort operations
- Contribute to investment and development opportunities
- Direct development and implementation of hospitality operations policies and controls
- Establish training programs to ensure consistent application of SOPs
- Support internal and external audits to ensure risk control and crisis management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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