Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Professional Development
Relocation assistance
Job Description
Maximus Global Services (MGS), established in 2012, is a distinguished leader in the aviation services industry with a focus on delivering reliable, efficient, and customer-centric solutions tailored to the diverse needs of its clients. Serving over 53 million passengers annually, MGS partners with a wide range of airlines to ensure that operations at airports are conducted with the highest standards of safety, efficiency, and quality. With an unwavering commitment to the principle "Safety first. Service always.", MGS handles every flight, passenger, and partner interaction with meticulous precision and care, aiming to exceed expectations at every touchpoint.
MGS operates as a ... Show More
MGS operates as a ... Show More
Job Requirements
- Masters degree or MBA in aviation management, engineering, operations, infrastructure finance, strategic management, or a related field preferred
- Or BA and 10 years of aviation services experience
- Certifications in ICAO/FAA Aviation Safety and Security preferred
- Lean Six Sigma certification is an advantage
- 15 years in senior management or leadership roles
- At least 10 years experience in defining complex client requirements and developing solutions in the industry
- Extensive experience in senior operations roles, preferably in aviation or logistics
- Proven track record in P&L responsibility and process optimization
- Ability to extract customer requirements across a portfolio and design competitive solutions
- Strong leadership skills, with ability to inspire teams and manage performance
- Excellent financial acumen and results-driven mindset
- Exceptional communication, presentation, and stakeholder management skills
- High emotional maturity adept at constructive relationship building with the union/SEIU
- Ability to define service levels and provide accurate cost management estimates
- Experience managing complex projects, clients, partners, and organizations
- Strong collaborator with successful track record of working in a matrix organizational structure
- Ability to thrive in a fast-paced, multicultural, and demanding environment
Job Qualifications
- Masters degree or MBA in Aviation Management, Engineering, Operations, Infrastructure Finance, Strategic Management, or related field preferred
- Certification in ICAO/FAA Aviation Safety and Security preferred
- Lean Six Sigma certification is an advantage
- 15 years in senior management or leadership roles
- At least 10 years experience in defining complex client requirements and developing solutions in the industry
- Extensive experience in senior operations roles, preferably in aviation or logistics
- Proven track record in P&L responsibility and process optimization
- Ability to extract customer requirements across a portfolio and design competitive solutions
- Strong leadership skills with ability to inspire teams and manage performance
- Excellent financial acumen and results-driven mindset
- Exceptional communication, presentation, and stakeholder management skills
- High emotional maturity adept at constructive relationship building with unions
- Ability to define service levels and provide accurate cost management estimates
- Experience managing complex projects, clients, partners, and organizations
- Strong collaborator with track record of working in matrix organizational structures
- Ability to thrive in fast-paced, multicultural, and demanding environments
Job Duties
- Develop and implement operational SOPs and processes that align with the companys overall business objectives
- Oversee all day-to-day operations for all lines of airport services including Passenger Services, PRM Services, Facilities/Janitorial Services, Cabin Appearance, Ramp Handling, Baggage, Security, Cargo, etc., to ensure safety and efficiency
- Develop, maintain, and test emergency response plans addressing aircraft incidents, security threats, and natural disasters
- Develop an organizational structure and Station Leadership Teams to deliver high value, service excellence, and creative thought leadership solutions that exceed customer expectations
- Set and drive organizational KPIs and delivery strategy to accommodate rapid growth objectives
- Develop tools and knowledge base for product, service, and pricing refresh
- Approve all pricing for contract renewals and new business in conjunction with CFO, CCO, COO
- Manage the Training and Development Team to enhance skills of service delivery teams as needed
- Manage budgets, control costs, and have full profit and loss responsibility for the operations
- Track and manage workforce productivity for transactionally billed service contracts
- Drive business growth through customer retention, growth of existing client relationships, and identification of new opportunities
- Lead, mentor, and develop station management and support teams, fostering a culture of continuous improvement
- Identify, coach, and develop next generation of leaders to support growth and succession planning
- Build and maintain strong relationships with airlines, airport authorities, TSA, CBP, FAA, and other stakeholders
- Ensure highest standards in safety, quality, and efficiency
- Ensure all operations comply with federal, state, and local safety and security regulations and company policies
- Maintain and improve the airport Safety Management System and Security Management System
- Conduct regular risk assessments, audits, and drills
- Coordinate security and emergency preparations with government agencies
- Continuously analyze and improve operational processes to boost productivity, reduce waste, and achieve performance targets such as on-time performance
- Monitor and report on key performance indicators, conduct audits, and implement corrective actions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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