Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,000.00 - $94,600.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Health savings account
Dependent Care Flexible Spending Account
Basic and supplemental life insurance
accidental death and dismemberment insurance
Disability Income Protection Plan
Employee assistance program
401(k) retirement program
vacation
Paid holidays
Personal time
Paid sick leave
family and medical leave
Job Description
MDVIP is a nationally recognized leader in the field of personalized healthcare, committed to transforming the way primary care is delivered. With a robust network of over 1,400 concierge primary care physicians, MDVIP empowers more than 425,000 members across the United States to achieve their health and wellness objectives. The company specializes in preventive medicine, providing comprehensive health screenings, advanced diagnostics, and tailored wellness plans that prioritize individual patient needs. Known for its exceptional patient care and a strong focus on employee satisfaction, MDVIP has been honored as a Great Place to Work® every year since 2018, underscoring its dedication... Show More
Job Requirements
- Bachelor’s degree
- 5+ years of experience in sales enablement, training, learning & development, sales operations, or a related field
- 2+ years of experience facilitating instructor-led training and coaching in a sales, call center, or customer service environment
- Demonstrated ability to design, deliver, and evaluate training programs that improve performance and knowledge retention
- Experience conducting call monitoring, quality assurance, and performance coaching, with the ability to provide actionable feedback
- Strong working knowledge of sales processes, customer service standards, and call center metrics
- Proven ability to analyze performance data and use insights to improve training effectiveness
- Experience partnering cross-functionally with leadership, operations, recruiting, and IT teams
- Proficiency with CRM systems and LMS platforms
- Strong communication, facilitation, and organizational skills
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Job Qualifications
- Bachelor’s degree
- 5+ years of experience in sales enablement, training, learning & development, sales operations, or a related field
- 2+ years of experience facilitating instructor-led training and coaching in a sales, call center, or customer service environment
- Demonstrated ability to design, deliver, and evaluate training programs that improve performance and knowledge retention
- Experience conducting call monitoring, quality assurance, and performance coaching with the ability to provide actionable feedback
- Strong working knowledge of sales processes, customer service standards, and call center metrics
- Proven ability to analyze performance data and use insights to improve training effectiveness
- Experience partnering cross-functionally with leadership, operations, recruiting, and IT teams
- Proficiency with CRM systems and LMS platforms
- Strong communication, facilitation, and organizational skills
- Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Job Duties
- Designs, develops, and facilitates onboarding and ongoing sales and customer service training programs to ensure knowledge retention and performance readiness
- Assesses trainee capabilities through evaluations, testing, and call quality monitoring
- provides direct coaching, performance feedback, and recommendations regarding readiness, additional training, or retention
- Maintains training documentation, evaluations, and testing records
- communicates trainee progress and performance milestones to leadership
- Continuously reviews and enhances training materials, programs, and agendas based on performance data, business initiatives, and feedback
- Partners with leadership and cross-functional teams to support policy, process, and technology changes and to pilot and roll out new tools used by agents
- Serves as a subject matter expert for Patient Services & Operations, supporting call flows, phone work, mentoring, and ongoing skill development
- Identifies process improvement opportunities and provides recommendations to enhance operational effectiveness
- Supports workforce administration responsibilities, including timekeeping oversight and attendance monitoring for assigned staff
- Supports recruiting and hiring activities, including interview participation, candidate coordination, onboarding logistics, system access, and equipment setup
- Coordinates training schedules, onboarding agendas, and related communications for new hires and leadership teams
- Plans and executes team engagement initiatives and special events
- tracks participation and key milestones to support employee recognition and culture-building efforts
- Evaluates performance through call monitoring, assessments, and metrics
- provides actionable feedback and coaching to improve skills, ensure standards are met, and drive readiness and retention
- Partners effectively with leadership, operations, recruiting, IT, and other stakeholders to align training, onboarding, and process improvements with business priorities and operational needs
- Manages training programs, onboarding logistics, documentation, and administrative processes with strong organization, attention to detail, and accountability for outcomes
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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