Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Travel reimbursement
Flexible Schedule
Job Description
Drum Corps International (DCI) is a globally recognized nonprofit organization dedicated to promoting youth development through the performing art of competitive drum and bugle corps. Established as the premier governing body for junior drum corps in North America, DCI has grown into a powerful entity with artistic, educational, and organizational influence that extends worldwide. The organization hosts the annual DCI Tour and World Championships, events that entertain millions through live performances and nationally broadcasted programs. DCI proudly brands itself as Marching Music's Major League, offering a unique and exciting experience that blends musical excellence, precision marching, and athleticism. Located in... Show More
Job Requirements
- BS degree in business or equivalent experience preferred
- Five to seven years of ticket box office or call center management experience
- Three to five years of ticketing software experience
- Excellent customer service skills
- Strong interpersonal and organizational abilities
- Flexibility to work evenings and weekends during tour season
- Ability to travel extensively during the tour season and occasionally at other times
- Proficient in Microsoft Office
- Effective communication skills
- Ability to manage multiple projects and meet deadlines
- Ability to work independently and as part of a team
- Good judgment and decision-making skills
- Must understand primary workplace languages
- Experience with ticketing platforms such as Vivenu, Ticketmaster, Paciolan, and SeatGeek
- Passion and positive outlook
Job Qualifications
- Bachelor's degree in business or related field preferred
- Five to seven years of ticket box office or call center management experience
- Three to five years of ticketing software experience
- Experience with Vivenu Ticket System and Ticketmaster a plus
- Excellent customer service skills
- Ability to effectively communicate with people at all levels and from various backgrounds
- Ability to work independently and as a member of various teams and committees
- Proven ability to handle multiple projects and meet deadlines
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Passion, enthusiasm, focus, creativity, and a positive outlook
- Proficient with Microsoft Office
- Experience with Salesforce a plus
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Job Duties
- Understand key functions and features of the Vivenu ticket system used for Drum Corps International events
- Liaison with Ticketmaster venues to create events, prepare on-sales and utilize secondary box office services
- Aid staff working with venues operating alternate ticketing platforms (Paciolan, SeatGeek, etc.) to ensure ticket sales for the event are as efficient as possible
- Coordinate promotions and special events with DCI marketing staff
- Work with DCI Ticketing Service clients to provide the creation of events including creation of the agreement and execution of the ticketing service agreement, on-sale dates, day of show staffing and post-event reconciliation with settlement
- Coordinate site visits with DCI event staff to obtain seating availability and design, handicap and other special access requirements, facility promotion and other details
- Administer and process the Corps Block Program for all World Class Corps
- Coordinate Friends of DCI ticketing needs for World Championships and DCI Operated events with the Development Director and Friends of DCI Coordinator
- Coordinate any ticketing needs and special events with the Business Development and Housing departments, as well as the INpact Band programs
- Develop and coordinate additional streams of revenue using the ticketing system
- Process internal and external ticket requests during the season
- Review and update current ticketing policies for sales, refunds and exchanges in conjunction with CFO and Ticketing Manager
- Manage event budgets and financials for assigned events
- Oversight of ticketing team (Ticketing Manager and Ticketing Coordinators)
- Assist seasonal staff (Group Sales Representatives, Ticket Agents) with any issues that may arise
- Develop recruitment of new seasonal ticket staff members with a regional focus in conjunction with the Director of Events and Ticketing Manager
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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