Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,200.00 - $95,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Ambassador Hotel Oklahoma City, Autograph Collection is a distinguished luxury hotel located in the vibrant heart of Oklahoma City. This historic establishment is housed in a beautifully restored 1920s building, blending classic architecture with modern sophistication. The hotel offers 54 uniquely stylish guest rooms designed for comfort and elegance, making it a preferred destination for both leisure and business travelers. Guests can enjoy breathtaking city views from the elevated rooftop bar, O Bar, or indulge in a French-inspired culinary experience at Cafe Cuvee. The Ambassador Hotel prides itself on delivering exceptional service and creating personalized guest experiences, supported by a... Show More
Job Requirements
- Bachelor's degree or equivalent in Hotel Management preferred
- Minimum of 3-5 years hospitality sales experience
- Experience working with four-star/four-diamond or five-star/five-diamond properties
- Ability to move around facility frequently
- Ability to stand for long periods during events
- Capacity to operate standard office equipment and manage physical tasks such as lifting up to 25 pounds
- Capability to walk, talk, hear, and communicate effectively in person and via telephone
- Ability to perform physical activities such as stooping, kneeling, bending, crouching as needed
- Adequate vision abilities including close, distance, depth perception, and color vision
- Availability to work inside or outside as event requirements dictate
- Ability to travel as necessary
- Must maintain a courteous and efficient demeanor when dealing with associates and guests
Job Qualifications
- Advanced ability to comprehend and speak English verbally and in writing
- Leadership skills to motivate and relate to others
- Strong customer service orientation with excellent hospitality skills
- Friendly and warm demeanor
- Knowledge of dining areas and competitive market
- Ability to implement strategic actions to benefit the hotel and banquet space
- Professional appearance and adherence to dress code
- Clear, concise written and verbal communication
- Proficiency in Microsoft Office and Point of Sales systems
- Working knowledge of Tripleseat and Open Table
- Strong desire to exceed guest expectations with dedicated service approach
- Ability to work extended hours including weekends and holidays as needed
Job Duties
- Provide the highest quality of service to the customer at all times
- Quick and timely responses to all calls, emails, and leads (no later than 24 hours)
- Solicit and secure business for the Hotel through a proactive, focused sales approach using available technology
- Develop strong, professional long-term business relationships
- Attend networking events and become a member of civic organizations and industry associations
- Maintain accurate information and revenues in databases for forecasting
- Create and maintain organized files with all required information
- Attend BEO and departmental meetings as required
- Work closely with the Catering Department on event operations and execution
- Be on-site to greet groups upon arrival and ensure customer satisfaction
- Follow-up with clients post-event to address any issues and thank them
- Communicate feedback to relevant departments
- Manage billing processes to ensure collection
- Assist other sales/catering managers with site inspections
- Participate in customer functions and provide sales support during shows
- Represent the property professionally and maintain company values
- Foster a positive work environment among staff and management
- Perform other duties as assigned by supervisors or General Manager
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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