Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,200.00 - $95,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Ambassador Hotel Oklahoma City, Autograph Collection is a distinguished hotel that blends sophistication, history, and contemporary luxury in the heart of Oklahoma City. This beautifully restored 1920s building houses 54 stylish guest rooms, offering guests a unique blend of historic charm and modern amenities. The hotel features an elevated rooftop bar called O Bar, which provides sweeping city views, creating a perfect setting for socializing and relaxation. Additionally, Cafe Cuvee offers a French-inspired dining experience that combines culinary excellence with an inviting atmosphere. The Ambassador Hotel is not only known for its elegance and comfort but also for its commitment... Show More
Job Requirements
- Bachelor's degree or equivalent in Hotel Management preferred
- minimum of 3-5 years of hospitality sales experience
- experience with properties of equivalent size and quality, preferably four-star/four-diamond or five-star/five-diamond properties
- ability to stand for long hours during events
- ability to operate standard office equipment and keyboards
- ability to lift and carry parcels and materials up to 25 pounds
- ability to walk short distances and drive a vehicle to deliver and pick up materials
- ability to stand, walk, sit, talk, hear, use hands to finger, handle or feel objects or controls, reach with hands and arms
- regularly required to stoop, kneel, bend, crouch, and lift items weighing up to twenty-five pounds
- specific vision abilities including close vision, distance vision, depth perception, color vision, and ability to adjust focus
- must be able to respond to visual and oral cues and communicate verbally with staff and guests
- ability to work inside or outside the building as needed by events
- willingness to travel as necessary
Job Qualifications
- Advanced ability to comprehend and speak English both verbally and in writing
- ability to lead, motivate, and relate to others
- customer service oriented with excellent hospitality skills
- warm and friendly demeanor
- knowledge of dining areas and competitive market
- ability to convert vision into specific actions benefiting the hotel and banquet space
- well-groomed and able to meet dress code requirements
- clear and concise written and verbal communication skills
- proficiency in Microsoft Office programs and Point of Sales systems
- working knowledge of Tripleseat and Open Table
- desire to exceed guest expectations and uncompromising approach to service and follow-through
- availability to work extended workweeks including weekends and holidays as needed
Job Duties
- Provide the highest quality of service to the customer at all times
- quick and timely responses to all calls, emails, and leads (no later than 24 hours)
- solicit and secure business for the hotel through a proactive, focused sales approach using all available technology
- develop strong, professional long-term business relationships
- attend networking events and become a member of civic organizations and/or industry associations
- maintain accurate information and revenues in appropriate databases to ensure accurate forecasting
- create and maintain organized files with all required information
- attend BEO and other departmental meetings
- work closely with the Catering Department on operations and event execution
- be on-site to greet all groups upon arrival and be visible throughout their event to ensure satisfaction
- follow-up with clients post-event to ensure satisfaction and address challenges
- coordinate with various departments to communicate necessary feedback
- follow through on billing to ensure collection of monies
- assist other sales/catering managers with site inspections as needed
- participate in property-specific customer functions
- assist with reporting as necessary
- provide sales support during shows and help drive sales initiatives
- wear professional attire and represent the property to the best ability
- maintain a positive, cooperative work environment in alignment with company values
- perform any other duties assigned by immediate supervisor or General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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