Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Travel opportunities
Professional Development
Job Description
This distinguished hotel is a leader in the hospitality industry, renowned for its exceptional service, upscale accommodations, and commitment to guest satisfaction. Situated in the vibrant Mid-West and Texas regions including Colorado, Texas, Missouri, Iowa, New Mexico, Nebraska, and Oklahoma, this hotel seeks to expand its group market segment by enhancing business relationships and maximizing revenue streams. As a representative of the hotel, the candidate will play a crucial role in building and maintaining strong relationships with corporate and group clients, ensuring the seamless coordination of services ranging from guest rooms to banquet and catering arrangements. The hotel prides itself... Show More
Job Requirements
- Minimum of four years of college level courses with an emphasis on business
- Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred
- Requires a minimum of ten+ years of experience in hotel sales
- Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances
- Basic knowledge of the hotel structure/layout and how all departments interact
- Basic knowledge of various types of set up styles used in the meeting rooms
- Basic knowledge of audio-visual equipment
- Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials
- Ability to complete a contract in compliance with all checklists, standards, and hotel policies
- Interpersonal skills to provide overall guest satisfaction
Job Qualifications
- Minimum of four years of college level courses with an emphasis on business
- Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred
- Requires a minimum of ten+ years of experience in hotel sales
- Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances
- Basic knowledge of the hotel structure/layout and how all departments interact
- Basic knowledge of various types of set up styles used in the meeting rooms
- Basic knowledge of audio-visual equipment
- Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials
- Ability to complete a contract in compliance with all checklists, standards, and hotel policies
- Interpersonal skills to provide overall guest satisfaction
Job Duties
- Represents hotel by soliciting, responding to, and negotiating with groups requiring large and complex group accommodations with or without meeting space and/or on-site catering, Based on market segment and accounts
- Represents hotel in significant interactions dealing with customers related to sales and operational questions, concerns and issues
- Negotiates contracts with customers and commission agreements with third party agencies
- Initiates the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, meeting space and/or banquet date, space and rate availability, Develops and quotes prices for same
- Attends business review, applicable sales departmental meetings and GRC review and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc
- Conducts site inspections with potential customers, showcasing guest rooms, meeting space and banquet facilities, as well as other hotel facilities
- Meets with clients and travel industry experts on and off property and attends major trade events around the world to assist in developing and closing major pieces of business
- Focuses on business process and continuous improvement using best practices standards as norms for the office
- Conducts customer (internal/external) site inspections of represented properties
- Travels to industry and company-related tradeshows/meetings in various destinations
- Has extensive knowledge of market and related meeting industry
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to collect accurate information and resolve conflicts
- Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in-house sales system) Cvent, etc
- Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
- Ability to complete a contract in compliance with all checklists, standards and hotel policies
- Interpersonal skills to provide overall guest satisfaction
- Ability to perform critical analysis
- Excellent written skills sufficient to produce sales and marketing communication that properly reflects The Boca Raton image
- Considerable ability to listen effectively
- Ability to work effectively both independently and as a team
- Ability to manage multiple projects, meet and work effectively under time and resource constraints
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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