Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.63 - $30.91
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive wage
bonus plans
Flexible time-off
Health Insurance
401(k) retirement plan
Parental leave
Professional Development
Job Description
Cox Communications is a leading American broadband communications and entertainment company dedicated to providing innovative services including high-speed internet, digital cable TV, telephony, and home security solutions to residential and business customers. Known for its commitment to customer satisfaction and operational excellence, Cox Communications has a strong retail presence that supports its vision of delivering advanced connectivity through exceptional service and technical expertise. The company values a collaborative environment where employees can grow professionally while contributing to the success of the organization. Cox has cultivated a pro-sales culture that appreciates the vital role sales and operations specialists play in driving... Show More
Job Requirements
- High School Diploma or GED
- 3 years experience in a related field
- Ability to work some evenings, weekends, and holidays
- Authorization to work in the United States without sponsorship
- Ability to lift 25-50 pounds
- Strong communication skills
- Basic computer skills
- Customer service orientation
- Ability to follow directions and receive coaching
Job Qualifications
- High School Diploma or GED
- 3 years experience in a related field or equivalent combination of education and experience
- Previous experience with store operational duties
- Experience selling wireless or mobile products highly preferred
- Fluency in Spanish both written and spoken preferred
- Leadership experience ideal
- Ability to multi-task and prioritize in a service-oriented, fast-paced environment
- Ability to assist with troubleshooting and device activation
- Computer literacy and aptitude for learning new communication products
- Ability to lift 25-50 pounds
Job Duties
- Ensure inventory accuracy by performing inventory cycle counts, stock replenishment, and store audits
- Merchandise store according to planogram and corporate guidelines
- Manage store-to-store transfers, returns, and receiving activities
- Assist with special event execution, including marketing support and inventory planning
- Assess escalated wireless issues and provide technical solutions
- Support post-purchase onboarding, device activation, and content transfers
- Reach out to customers for in-store pickup and handle return and exchange issues
- Collaborate with Supply Chain Management for order fulfillment and variance requests
- Stay current with new products and technologies through training
- Guide accessory performance and sales
- Meet store sales and retention targets
- Provide coaching to Solutions Specialists and serve as product knowledge expert
- Open and close the store as Manager on Duty when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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