Senior Rooms Operations Manager - Housekeeping
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $81,000.00 - $103,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career development opportunities
bonus eligibility
Job Description
Sheraton Grand Los Angeles is a prestigious hotel located in downtown Los Angeles, known for its exceptional hospitality services and world-class guest accommodations. As part of the Marriott International family, Sheraton is dedicated to creating an engaging and inclusive environment where associates and guests feel welcomed and valued. The hotel prides itself on blending rich culture, diverse talent, and unique experiences to deliver meaningful guest service in more than 400 locations worldwide. Sheraton operates with a mission to be 'The World’s Gathering Place,' inviting guests from all walks of life to share vibrant experiences and unparalleled service.
The ro... Show More
The ro... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university
- 2 years experience in guest services, front desk, housekeeping or related area
- Ability to manage multiple departments
- Strong leadership and team building skills
- Excellent customer service orientation
- Proactive communication skills
- Ability to analyze financial and operational data
- Ability to perform hourly job functions as needed
- Commitment to property standards and procedures
- Ability to handle employee and guest concerns professionally
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related areas
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years of experience in guest services, front desk, housekeeping, or related professional area
- Proven leadership and management abilities in hospitality operations
- Strong customer service skills
- Ability to motivate and develop teams
- Excellent communication and interpersonal skills
- Knowledge of hotel operations standards and procedures
- Experience conducting audits and managing budgets
- Proficiency in scheduling and staffing strategies
- Problem-solving and conflict resolution skills
Job Duties
- Manages execution of all operations in rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Leads specific team while assisting with meeting or exceeding property goals
- Creates and nurtures an environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
- Develops action plans based on employee and guest satisfaction results
- Sets clear expectations for the team with the General Manager
- Ensures team capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy, and enthusiasm
- Assists employees in understanding and exceeding guest needs and expectations
- Follows property specific second effort and recovery plans
- Publishes guest satisfaction results timely including forms, comment cards, and letters
- Takes proactive approach in dealing with employee and guest concerns
- Extends professionalism and courtesy to employees and guests
- Communicates updates to all goals and results
- Meets semiannually with staff individually
- Schedules teams against guest and hours/occupied room goals
- Monitors compliance with standards and procedures
- Performs hourly job functions as needed
- Provides excellent customer service by being readily available and approachable for all guests
- Performs annual quality audits with General Manager and Regional Director
- Verifies key control program is viable
- Reviews financial statements, sales, and performance reports to identify cost reduction and program improvement
- Interviews and assists in hiring decisions
- Promotes Guarantee of Fair Treatment and Open Door policies
- Ensures orientations for new team members are complete and thorough
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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