Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $79,000.00 - $101,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursement
Paid parental leave
educational assistance
401(k) Plan
stock purchase plan
Employee Discounts
Commuter Benefits
Employee assistance program
Childcare discounts
Paid Time Off
Holidays
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to excellence and innovation across its portfolio of hotels and resorts. As one of the world's largest and most respected hotel chains, Marriott consistently sets the standard for guest service, operational efficiency, and employee satisfaction. With a strong legacy of creating memorable experiences for travelers, Marriott International operates a wide range of properties from luxury to budget-friendly accommodations, always emphasizing quality and comfort.
This role is situated in Marriott's dynamic environment, specifically focusing on managing the operations within the rooms division, which includes Front Office, Engineering/Mai... Show More
This role is situated in Marriott's dynamic environment, specifically focusing on managing the operations within the rooms division, which includes Front Office, Engineering/Mai... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in guest services, front desk, housekeeping or related area
- Experience managing teams in hospitality environment
- Strong leadership and communication skills
- Ability to analyze financial statements and performance reports
- Proficiency in customer service excellence
- Ability to manage multiple priorities effectively
Job Qualifications
- High school diploma or GED
- Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Minimum two years experience in guest services, front desk, housekeeping or related professional area
- Proven leadership experience in rooms operations
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making abilities
- Knowledge of hospitality industry standards and guest service protocols
- Ability to foster team motivation and employee development
Job Duties
- Manages the execution of all operations in rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- Manages staff and leads teams to meet or exceed property goals
- Creates and nurtures an environment emphasizing motivation, empowerment, teamwork, continuous improvement, and service passion
- Understands employee and guest satisfaction results and develops action plans
- Sets clear expectations for the team with the General Manager
- Verifies team capabilities to meet expectations
- Leads by example demonstrating confidence, energy, and enthusiasm
- Assists employees in understanding and exceeding guests’ changing needs and expectations
- Follows property-specific second effort and recovery plans
- Publishes guest satisfaction results timely
- Takes proactive approach to employee concerns
- Extends professionalism and courtesy to employees and guests
- Communicates goals and results with employees
- Meets semiannually with staff individually
- Schedules team to meet guest and occupancy goals
- Monitors compliance with standards and procedures
- Performs hourly job functions when needed
- Provides excellent customer service
- Responds timely to guest concerns
- Verifies team members meet hospitality requirements
- Performs annual quality audits with GM and Regional Director
- Ensures key control program viability
- Reviews financial statements and performance data for productivity and improvement
- Interviews and assists with hiring decisions
- Promotes Guarantee of Fair Treatment and Open Door policies
- Ensures thorough orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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