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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Sheraton Birmingham Hotel is a prominent and esteemed hotel situated in the heart of Birmingham, Alabama. As a part of Marriott International's global portfolio, Sheraton Birmingham sets the standard for exceptional hospitality and luxurious accommodations. Known for its dedication to guest satisfaction and employee development, the hotel has been a preferred destination for both business and leisure travelers. The establishment prides itself on fostering a welcoming environment that celebrates cultural diversity and ensures equal opportunities for all employees, emphasizing a culture of respect, teamwork, and continuous improvement.
Occupying a prime location at 2101 Richard Arrington Jr Blvd N, the Sherat... Show More
Occupying a prime location at 2101 Richard Arrington Jr Blvd N, the Sherat... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- OR Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Proven leadership capabilities
- Excellent interpersonal and communication skills
- Ability to handle guest and employee concerns professionally
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping or related areas
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 2 years of experience in guest services, front desk, housekeeping or related areas
- Experience demonstrating leadership and team management skills
- Knowledge of hospitality standards and guest satisfaction measurement
- Strong communication and problem-solving abilities
- Ability to lead quality audits and manage profitability
Job Duties
- Manages the execution of all operations in the rooms departments including Front Office, Engineering/Maintenance, and Housekeeping
- Leads a specific team while assisting with meeting or exceeding property goals
- Creates and nurtures an environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
- Monitors compliance with standards and procedures
- Provides excellent customer service by being approachable and readily available for guests
- Reviews financial statements, sales, and activity reports to measure productivity and identify opportunities for cost reduction and improvement
- Interviews and assists in making hiring decisions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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