Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $81,000.00 - $103,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Bonuses
Professional Development
Job Description
W Los Angeles - West Beverly Hills is a vibrant luxury hotel situated in the heart of Los Angeles, California. As part of the renowned W Hotels brand under Marriott International, this establishment is celebrated for its innovative approach to luxury hospitality, blending modern design with impeccable service to create an unforgettable guest experience. W Hotels is well-known globally for redefining the norms of luxury, providing a dynamic environment that embraces creativity, curiosity, and forward-thinking. The property located at 930 Hilgard Ave offers guests an exceptional stay that combines comfort with style, all within the buzzing culture of West Beverly... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and manage teams
- Strong communication skills
- Proven customer service skills
- Ability to analyze performance data
- Knowledge of hotel operations and compliance standards
- Ability to perform hourly job functions as needed
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Ability to analyze financial and operational reports
- Customer service oriented
- Ability to develop and implement action plans based on guest and employee satisfaction results
- Proficient in managing multiple departments and priorities
- Knowledge of hospitality industry standards and compliance requirements
Job Duties
- Manages the execution of all operations in the rooms area departments including Front Office, Engineering/Maintenance, Housekeeping and manages staff
- Leads specific team while assisting with meeting or exceeding property goals
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and passion for providing service
- Understands employee and guest satisfaction results and develops action plans to address needed areas and expand on strengths
- Sets clear expectations with the General Manager for the team and verifies the team has capabilities to meet expectations
- Follows property specific second effort and recovery plan
- Publishes guest satisfaction results including forms, comment cards and letters
- Takes proactive approaches when dealing with employee and guest concerns
- Communicates and updates all goals and results with employees
- Schedules the team against guest and hours/occupied room goals
- Monitors compliance with standards and procedures
- Performs hourly job functions as needed
- Provides excellent customer service by being available and approachable for guests
- Reviews financial statements, sales and performance data to measure productivity and determine areas for cost reduction and improvement
- Conducts interviews and assists in hiring decisions
- Promotes Guarantee of Fair Treatment and Open Door policies
- Ensures timely and thorough orientation for new team members
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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