Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $82,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Career development opportunities
Job Description
Houston Marriott Medical Center/Museum District is a distinguished hotel located in the heart of Houston, Texas, at 6580 Fannin Street. As part of Marriott International’s renowned portfolio, this hotel is committed to providing exceptional hospitality experiences to both business and leisure travelers. It sits strategically near major medical facilities and cultural institutions, making it a preferred destination for guests visiting the Medical Center and Museum District areas of Houston. The hotel prides itself on its blend of luxury, comfort, and a welcoming atmosphere that elevates the stay of every guest. Established as a full-service hotel, Houston Marriott offers a range... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping or related area
- Ability to manage and lead teams
- Strong problem-solving skills
- Capable of performing hourly operational duties as needed
- Excellent customer service orientation
- Effective communication skills
- Ability to analyze and interpret financial and operational data
- Familiarity with quality audit processes
- Commitment to non-discrimination and equal opportunity employment
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to analyze financial reports and implement improvements
- Knowledge of hospitality industry standards and guest service practices
- Proficiency in scheduling and compliance monitoring
- Commitment to delivering exceptional customer service
- Experience conducting interviews and onboarding new employees
Job Duties
- Manages execution of all operations in rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- Leads specific team while assisting in meeting or exceeding property goals
- Creates and nurtures a motivating and empowered property environment
- Understands employee and guest satisfaction results and develops action plans
- Sets clear expectations with General Manager for team
- Verifies team capability to meet expectations
- Leads by example demonstrating confidence, energy, enthusiasm
- Assists employees in understanding and exceeding guest expectations
- Follows property specific second effort and recovery plans
- Publishes guest satisfaction results timely
- Takes proactive approaches to employee and guest concerns
- Extends professionalism and courtesy to employees and guests
- Communicates and updates goals and results with employees
- Meets semiannually with staff one-to-one
- Schedules team against guest and hours/occupied room goals
- Monitors compliance with standards and procedures
- Performs hourly job functions as needed
- Provides excellent customer service, being readily available and approachable
- Responds timely to customer service requests
- Verifies all team members meet or exceed hospitality requirements
- Performs required annual quality audits with General Manager and Regional Director
- Verifies a viable key control program is in place
- Reviews financial statements and performance data to measure productivity and identify cost reduction opportunities
- Interviews and assists in hiring decisions
- Promotes Guarantee of Fair Treatment and Open Door policies
- Ensures thorough and timely orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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