Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $91,000.00 - $127,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Chicago Marriott Downtown Magnificent Mile is a prestigious hotel located at 540 North Michigan Avenue in the heart of Chicago, Illinois. This iconic hotel is part of the globally recognized Marriott International brand, known for delivering exceptional guest experiences and unparalleled hospitality. Marriott International has established itself as one of the leading companies in the hospitality industry, operating thousands of properties worldwide across various brands including luxury, premium, and select-service hotels. A career at Chicago Marriott Downtown Magnificent Mile means becoming part of a dynamic team committed to excellence, innovation, and guest satisfaction in a vibrant city setting.
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Job Requirements
- High school diploma or GED
- Minimum 4 years of relevant experience or 2-year degree with 2 years experience
- Ability to lead teams and manage operations
- Strong interpersonal and communication skills
- Proficiency in monitoring compliance with standards and procedures
- Capability to review financial data and implement cost reduction strategies
- Commitment to providing excellent customer service
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership skills
- Excellent communication skills
- Ability to multitask and manage multiple departments simultaneously
- Knowledge of hospitality industry standards and guest satisfaction practices
Job Duties
- Manage the execution of all operations in rooms area departments such as Front Office, Engineering/Maintenance, and Housekeeping
- Lead specific team to meet or exceed property goals
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Monitor compliance with standards and procedures
- Provide excellent customer service by being readily available and approachable to guests
- Review financial statements, sales, and activity reports to measure productivity and identify areas for improvement
- Conduct interviews and assist in making hiring decisions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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