Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $79,000.00 - $101,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Retirement Plan
bonus eligible
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to quality, guest satisfaction, and innovation. The Newark Liberty International Airport Marriott located at 1 Hotel Road, Newark, New Jersey, offers guests a premium lodging experience combining convenience with luxury. This property caters to a diverse range of travelers including business professionals, families, and tourists, ensuring exceptional service and a comfortable stay. Marriott International prides itself on creating a workplace culture that values diversity, inclusivity, and the growth of its employees, offering extensive opportunities for career progression and personal development.
The Rooms & Guest Servic... Show More
The Rooms & Guest Servic... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, housekeeping, or related field
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years experience in guest services or related professional area
- Proven leadership skills
- Strong customer service skills
- Ability to manage multiple departments and teams
- Proficiency in scheduling and operational compliance
- Experience in financial data review and reporting
- Capability to conduct hiring and staff orientation processes
- Excellent communication skills
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related professional area
- Demonstrated leadership experience in managing teams within hospitality operations
- Strong customer service orientation and ability to foster a positive guest experience
- Experience with financial performance analysis and cost management
- Skilled in human resource activities including interviewing, hiring and staff development
- Excellent communication and interpersonal skills
- Ability to implement and monitor compliance with operational standards and procedures
Job Duties
- Manages the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping and manages staff
- Leads specific team while assisting with meeting or exceeding property goals
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops action plans to address needed areas and expand on strengths
- Sets clear expectations for the team with the General Manager and verifies capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests' ever-changing needs and exceeding them
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results timely including guest forms, comment cards and letters
- Takes proactive approaches dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates and updates all goals and results with employees
- Meets semiannually on a one-to-one basis with staff
- Schedules team against guest and hours/occupied room goals
- Monitors compliance with standards and procedures
- Performs hourly job functions as needed
- Provides excellent customer service by being available and approachable for all guests
- Takes proactive approaches when dealing with guest concerns
- Extends professionalism and courtesy to guests at all times
- Responds timely to customer service department requests
- Verifies all team members meet or exceed hospitality requirements
- Performs required annual quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and identify areas for cost reduction and improvement
- Interviews and assists in making hiring decisions
- Promotes Guarantee of Fair Treatment and Open Door policies
- Verifies orientations for new team members are thorough and timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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