Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $104,400.00 - $156,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
short-term disability
long-term disability
Paid parental leave
family expansion reimbursement
Paid vacation
Sick Time
Paid holidays
Personal Days
401(k) retirement plan
Company stock purchase plan
Equity program
Tuition coverage
student loan management resources
Educational opportunities
backup care
DACA reimbursement
Job Description
Starbucks Coffee Company, established with a mission beyond just serving coffee, has always aimed to be a different kind of company—one that celebrates the rich tradition of coffee while creating a sense of connection and community. Known globally for its dedication to exceptional quality and outstanding customer experiences, Starbucks continues to innovate and expand its portfolio through unique offerings like the Starbucks Reserve® brand. Starbucks Reserve® represents a premium collection of exclusive coffees, unique flagship locations, Reserve® Stores, and Reserve Kitchens across the United States. The Chicago Roastery is one such iconic location that provides a distinct experience, combining craftsmanship,... Show More
Job Requirements
- 5+ years of experience managing multi-unit retail, restaurant, large scale restaurant and/or hospitality organizations
- Experience working across functional business units to develop effective business solutions that align with company and business unit/department objectives
- Experience and proven capability in financial planning, forecasting, analysis, and profit and loss responsibility
- Experience and proven in effective decision-making and operational problem-solving to achieve business optimization
- Ability to increase store sales and profitability through operational improvement
- Ability to recruit, assess, train, develop and promote partners
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
- 21+ years of age
Job Qualifications
- 5+ years of experience managing multi-unit retail, restaurant, large scale restaurant and/or hospitality organizations
- Experience working across functional business units to develop effective business solutions that align with company and business unit/department objectives
- Experience and proven capability in financial planning, forecasting, analysis, and profit and loss responsibility
- Experience and proven in effective decision-making and operational problem-solving to achieve business optimization
- Ability to increase store sales and profitability through operational improvement
- Ability to recruit, assess, train, develop and promote partners
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
- 21+ years of age
- College degree or experience in a closely related field may substitute for a portion of the required experience
- Leadership experience in a high volume, full service, and structured restaurant concept
- Experience with lifestyle based experiential brands, hospitality, big-box and/or specialty retail, restaurants and/or fine dining preferred
- Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community
- Additional languages beneficial
Job Duties
- Set goals and pace for operations managers, develop organizational capability, and model how we work together
- Manage with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
- Drive the engagement, development, and performance of all managers on their team
- Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a positive attitude, confidence in leadership, and collaborative teamwork to achieve business results
- Support the implementation of company programs, procedures, methods, and practices to promote Starbucks key messages and achieve a competitive advantage
- Develop strategic and operational plans for the operations managers, manage execution, and deliver results
- Direct and continuously improve store operations across the total Roastery to achieve company objectives for both operational excellence and business unit results
- Provide subject matter expertise and execute functional responsibilities
- Access retail support partners to support Roastery-wide operations and execute store and ecosystem-wide initiatives
- Provide partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams
- Recruit, hire, and retain a passionate team with function-specific knowledge and expertise in various skills
- Manage retail business financials, set quarterly business priorities, and drive the operations manager team to grow sales in service of achieving business unit and company goals
- Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards
- Communicate regularly with the store leadership team about operational and partner observations, challenges, concerns, insights, and suggestions
- Plan and execute strategies to increase sales while controlling operational costs within the Roastery
- Build operations manager capability to analyze zone-level business trends and results
- Coach, mentor, and inspire partners based on their individual strengths, opportunities, and needs
- Ensure operations managers and partners adhere to legal and operational compliance requirements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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