Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Career Development
Employee Discounts
Job Description
Qatar Airways Group is a globally renowned airline company that began its journey with just four aircraft and has expanded into a multifaceted aviation and travel group encompassing 12 different business sectors. Known for its commitment to excellence and innovation, Qatar Airways has set numerous industry records and continues to be a trendsetter in the aviation world. The group maintains a culture of ambition, determination, and openness to new challenges, emphasizing growth and service quality without fear of failure. Working here means joining an international community that values your skills, imagination, and ambition and offers boundless opportunities for career growth... Show More
Job Requirements
- Must have current right to live and work in the United States
- high school diploma or equivalent
- minimum 2 years job-related experience or bachelor’s degree with minimum 1 year job-related experience
- certificate of ticketing and reservations
- experience in airline or customer related position
- computer literacy
- good knowledge of world geography
- excellent spoken and written English
- strong knowledge of fare construction and ticketing
- good numeric skills
- ability to work independently and as part of team
Job Qualifications
- High school diploma with minimum 2 years job-related experience or bachelor’s degree or equivalent with at least 1 year job-related experience
- certificate of ticketing and reservations
- ATA Amadeus certificate is an added advantage
- working experience in airline or customer related position
- computer knowledge
- fair knowledge of world geography
- excellent English language communication skills - spoken and written
- thorough knowledge of fare construction and ticketing
- ability to work independently as well as function as a team
- numeric skills
Job Duties
- Handle customer requirement/request professionally ensuring minimum complaints
- support travel agents with seat confirmation and arrange VIP bookings/ticket queries
- show dedication and commitment to handle the maximum number of telephone calls and passengers whilst carefully following QR procedures and regulations
- arrange reservations and routings using Amadeus system to make bookings
- effectively communicate fares, policies and procedures to passengers providing accurate information
- issue tickets and quote correct fares to passengers
- investigate complaints to define and correct weak areas
- prepare staff roster to ensure proper distribution of manpower
- ensure quality of work, meet airline standards, motivate staff to achieve positive contribution on daily basis
- maximize customer satisfaction, service excellence and customer retention and volume of FFP enrolments through friendliness, telephone etiquette and professionalism
- prepare sales reports for finance and generate weekly reports for Line Manager
- action office communicator, telephonic and email queries from QR outstations timeously
- perform other department duties as directed by Head of Department
- perform Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product
- operate aircraft cabin service doors from outside to reduce safety risk of inadvertent slide deployment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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please contact the employer.
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