Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $30.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
Parental leave
Paid compassion leave
401(k) retirement plan
Employee assistance program
Physical wellness reimbursement
Student loan contribution program
Transportation stipend
Job Description
Northwest Center is a well-established organization dedicated to empowering individuals with disabilities through employment, education, and community engagement. Partnering with industry leaders such as Amazon, Northwest Center delivers exceptional corporate services within a dynamic and high-demand environment. The collaboration with Amazon leverages a commitment to diversity, inclusion, and customer satisfaction, emphasizing professionalism, solution-oriented approaches, and a supportive workplace culture. The organization prides itself on fostering an inclusive atmosphere that celebrates diverse abilities and backgrounds, ensuring all employees and clients experience a welcoming and equitable environment. Northwest Center's partnership with Amazon allows it to operate within a fast-paced corporate setting where... Show More
Job Requirements
- High school diploma
- Experience operating a front desk environment
- Excellent interpersonal skills
- Polite and professional phone etiquette
- Positive and upbeat attitude
- Reliable and punctual
- Excellent organizational skills
- Ability to juggle multiple priorities
- Preferred above average communication skills
- Experience using MS Office suite
- Excellent in-person customer service skills
- Ability to maintain confidentiality
- Ability to maintain composure in high-stress environments
- Attention to detail and accuracy
- Commitment to Northwest Center's mission of inclusion
- Ability to work successfully in a diverse environment
Job Qualifications
- High school diploma
- Experience operating a front desk environment
- Excellent interpersonal skills
- Polite and professional phone etiquette
- Positive and upbeat attitude
- Reliable and punctual
- Excellent organizational skills
- Ability to juggle multiple priorities
- Preferred above average communication skills
- Experience using MS Office suite
- Excellent in-person customer service skills
- Ability to maintain confidentiality
- Ability to maintain composure in high-stress environments
- Attention to detail and accuracy
- Commitment to Northwest Center's mission of inclusion
- Ability to work successfully in a diverse environment
Job Duties
- Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors
- As a Senior, be able to staff more complex reception desks independently
- Partner with receptionist on multi-person desks
- Participate in or lead special projects as assigned
- Manage inventory at desks and communicate needs to lead receptionist
- Support Banana Stand and special events as needed
- Facilitate the opening and/or closing of service locations
- Maintain building knowledge including scheduled events, maintenance, service provider locations
- Follow procedures to hang and maintain customer posters ensuring a presentable environment
- Collaborate across the organization and with vendor partners to act as solutions provider
- Ensure lobby and workroom visual standards exceed expectations
- Verbally welcome customers upon entrance
- Act as point of reference for guests and employees needing assistance
- Utilize computer programs to check-in guests and issue badges
- Provide support to customers via phone, email, or in person
- Resolve escalations with guests in a professional manner
- Maintain office security following security procedures and access control
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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