Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $30.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
floating holidays
Parental leave
Paid compassion leave
Retirement Plan
Employment assistance program
Physical wellness reimbursement
Student loan contribution
commuting assistance
Job Description
Northwest Center at Amazon is a dynamic and fast-paced organization operating within a rigorous corporate setting providing exceptional 5-star customer service across various program divisions. As part of a team that passionately serves Amazon's workforce and visitors, this establishment strives to create a welcoming, professional environment that reflects Amazon's commitment to excellence and customer satisfaction. Northwest Center's partnership with Amazon brings together the strengths of a renowned nonprofit with a leading global tech company, fostering an inclusive space that champions diversity, accessibility, and innovation in the workplace. The team operates primarily out of Arlington, VA, delivering comprehensive front desk and... Show More
Job Requirements
- Proof of U.S. citizenship
- High school diploma
- Experience in front desk operations
- Excellent interpersonal skills
- Polite and professional phone etiquette
- Positive, upbeat attitude
- Reliability and punctuality
- Excellent organizational skills
- Ability to juggle multiple priorities
- Above average communication skills preferred
- Experience with MS Office preferred
- Ability to practice confidentiality
- Ability to maintain composure under stress
- Attention to detail and accuracy
- Commitment to inclusion and diversity
- Ability to lift or carry up to 50 pounds
- Ability to walk within a 1.5-mile radius
- Ability to stand and be mobile for long periods
- Ability to work independently
- Ability to operate tablet/computer
- Ability to read, write, speak, and comprehend English
- Ability to see both distance and close details with or without lenses
- Ability to understand speech with or without hearing device
- Flexibility to work a variable schedule
- Dog-friendly environment consideration
Job Qualifications
- High school diploma
- Experience operating a front desk environment
- Excellent interpersonal and communication skills
- Positive and upbeat attitude
- Ability to handle multiple priorities
- Experience using MS Office preferred
- Exceptional in-person customer service skills
- Ability to maintain confidentiality
- Strong organizational skills
- Ability to maintain composure in high stress environments
- Commitment to inclusion and diversity
- Ability to work independently
Job Duties
- Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors
- Staff more complex reception desks independently
- Partner with receptionist on multi-person desks
- Participate in or lead special projects as assigned
- Manage inventory at desks and communicate needs to lead receptionist
- Support Banana Stand and special events as needed
- Facilitate the opening and/or closing of service locations
- Build knowledge and understanding of current and future scheduled events/maintenance/service provider locations
- Follow proper procedures to hang and maintain customer posters ensuring a presentable environment
- Work collaboratively across the organization and with vendor partners, acting as a solutions provider
- Maintain physical presence of lobby and workrooms to exceed visual standards
- Verbally welcome customers upon entrance
- Act as the point of reference for guests and employees needing assistance
- Utilize organization-specific computer programs to check-in guests and issue badges
- Provide support to customers via phone, email or in person
- Resolve escalations with guests professionally
- Maintain office security by following procedures and controlling access via reception desk
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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