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Disney

Senior Operations Training Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $87,100.00 - $116,800.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Savings benefits
Educational opportunities
bonus
Long-term incentive units
medical benefits
financial benefits

Job Description

Disneyland Resort, located in Anaheim, California, is one of the most iconic and beloved entertainment destinations in the world. Renowned for its exceptional guest experiences, outstanding operational excellence, and a commitment to creativity and innovation, Disneyland Resort is a global leader in the hospitality and entertainment industry. The resort comprises multiple theme parks, hotels, restaurants, retail locations, and entertainment venues, all delivering immersive and magical experiences to millions of guests annually. As a division of The Walt Disney Company, Disneyland Resort emphasizes diversity, inclusion, and the development and growth of its Cast Members, fostering a dynamic and inspiring workplace culture.Show More

Job Requirements

  • Bachelor's degree in Business Administration, Human Resources, related field, or relevant level of experience
  • 5+ years of leadership experience with direct reports responsibility
  • proficiency in technology applications such as Word, PowerPoint, Visio and Excel
  • demonstrated knowledge of resort business priorities and practices
  • strong planning and problem-solving skills
  • ability to lead both directly and indirectly at all levels
  • effective collaboration and integration skills
  • strong facilitation, presentation and interpersonal skills
  • flexible schedule availability
  • experience working in a team-oriented, collaborative environment
  • ability to integrate multiple groups towards common goals

Job Qualifications

  • 5+ years of leadership experience with direct reports responsibility
  • optimally lead others through change
  • lead both directly and indirectly at all levels
  • effective collaboration and integration skills
  • technology proficiency in Windows-based applications, including Word, PowerPoint, Visio and Excel
  • demonstrated knowledge of resort business priorities and practices
  • proficiency in planning and problem-solving
  • work in a team-oriented, collaborative environment
  • integrate multiple groups driving towards a common goal
  • relies on experience and judgment to plan and accomplish assigned goals
  • strong facilitation, presentation and interpersonal skills
  • leader of salaried leaders experience
  • experience in operations, human resources, training, project management, or other related fields

Job Duties

  • Develop training strategy and implementation plans for base case training needs, new business initiatives, large-scale projects, and resort priorities as required
  • lead and manage projects collaborating with key stakeholders and delegating deliverables across the teams
  • lead and influence operating leaders to drive compliance of all required training
  • collaborate with Operations leaders, EO and PO partners, to design and activate integrated training strategies to support line of business and Resort business priorities
  • lead integration of key partners in training strategy design to allow for inclusive strategy development, resulting in effective training documentation, tools, and training delivery
  • advocate activation and sustainment of leadership training strategy
  • own the development, implementation and follow-through for new leader onboarding/transition plans
  • provide day-to-day leadership and direction to salaried leaders, and Office and Technical Cast

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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