Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
benefits
Opportunities for advancement
training programs
internal promotions
Job Description
The YMCA of South Hampton Roads is a dynamic and diverse human service organization dedicated to nurturing the potential of children, promoting healthy living, and fostering a strong sense of social responsibility within the community. With a mission rooted in strengthening communities with purpose and intentionality, the YMCA offers more than just employment opportunities; it provides a platform for individuals to make a meaningful and lasting impact on the lives of children and families. The culture at the Y embodies openness, genuineness, hope, nurturing, and determination, creating an environment where employees can belong, become, and thrive while contributing to a... Show More
Job Requirements
- High school diploma or GED equivalent
- 1-3 years of proven experience in sales, customer service, or related experience
- Management experience preferred
- Must be able to work flexible hours including evenings, weekends, and holidays
- Strong knowledge of computer operations, Microsoft Office Suite, and Google Workspace
- Ability to work under stress and resolve conflict professionally and in a timely manner
- Ability to multitask, set priorities and manage multiple concurrent tasks
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Excellent verbal, interpersonal and problem-solving skills
- Ability to work in a fast-paced and constantly-changing environment
- Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and sanitation and standards
Job Qualifications
- 1-3 years of proven experience in sales, customer service, or related experience
- Management experience preferred
- High school diploma or GED equivalent
- Detail-oriented, high attention to accuracy
- Excellent communication skills
- The ability to work under stress and resolve conflict professionally and in a timely manner
- Sound organizational skills, ability to multitask, set priorities and manage multiple concurrent projects
- The ability to motivate staff and lead a team
- Excellent verbal, interpersonal and problem-solving skills
- Ability to work in a fast-paced and constantly-changing environment
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Strong knowledge of computer operations, Microsoft Office Suite, and Google Workspace
- Former YMCA experience utilizing SGA Sales preferred
- Must be able to work flexible hours including evenings, weekends, and holidays
- Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and sanitation and standards
Job Duties
- Assist the Executive Director to maximize membership sales revenue and meet or exceed corporate-set goals through effective management of front line sales and front-line service team
- Implement sales and membership strategies provided by the Executive Director that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals
- Assist in supervision of the Membership Experience Leader team to ensure members and prospects receive exemplary customer service during all interactions
- Assist in scheduling personnel as needed to maintain excellent sales and service standards
- Work a flexible schedule to ensure that Centers are properly staffed
- Problem solve challenging situations and think of creative solutions to solve problems
- Suggest innovative ways to meet sales goals
- Promote program and membership enrollment during interactions with existing and potential members in conjunction with marketing efforts to maximize sales
- Coordinate program registration, including logistics to support phone, walk-in and web registration
- Ensure proper implementation of member service procedures
- Review and update membership procedures and communicate changes to staff
- Coordinate with the Resource Operations Center as necessary on financial transactions
- Assist in organizing membership events at the YMCA and represent the YMCA at community events to promote the YMCA
- Participate in staff meetings and/or related meetings as requested
- Complete employee training as required, including New Staff Orientation, Blood Bourne Pathogens and Child Abuse Prevention, among others
- Follow all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and state licensing standards where applicable
- Assist in all areas as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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