Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $48,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Employee assistance program
Job Description
The YMCA of South Hampton Roads is a well-established community-based nonprofit organization dedicated to promoting youth development, healthy living, and social responsibility. As part of a larger national YMCA network, this branch serves the South Hampton Roads area by providing a variety of programs, services, and facilities designed to foster growth and wellness among members of all ages. Known for its commitment to inclusivity, quality programming, and community engagement, the YMCA offers a welcoming environment where families, children, and individuals can thrive through recreational, educational, and social activities.
The Senior Membership Experience Director role at the YMCA of South ... Show More
The Senior Membership Experience Director role at the YMCA of South ... Show More
Job Requirements
- Minimum two years of experience as a supervisor of membership and/or child care programs
- strong management and development skills to facilitate positive relationships with participants, members, staff, and volunteers
- minimum of 21 years of age
- degree preferred in Business, Early Childhood Education, or a related field, or actively working towards a degree in these areas
- must be able to lift and pull 50 pounds
- must be able to stand or sit for long periods
- must be able to sit, stand, stoop, kneel, run, and climb unassisted
- must be physically able to successfully complete required certifications
- must be able to perform the duties of direct reports
Job Qualifications
- Minimum two years of experience as a supervisor of membership and/or child care programs
- demonstrated strong management and development skills
- minimum of 21 years of age
- degree preferred in Business, Early Childhood Education, or related field, or actively working towards such a degree
- excellent communication and interpersonal skills
- ability to lead multiple teams effectively
- strong problem-solving and organizational skills
- experience with program development and implementation
Job Duties
- Supports the association’s overarching goals and objectives
- ensures strong fiscal management in all areas of responsibility
- plans, develops, and implements engaging programming for Stay ‘N Play, Interactive Zone, Youth and Family Programs, and related offerings
- implements sales and membership strategies to support recruitment and retention
- effectively communicates the YMCA mission and objectives to the wider community
- actively participates in assigned aspects of the Impact Fund
- manages and provides leadership to Membership, Youth Programs, Family Programs, Stay ‘N Play, and Interactive Zone areas
- supervises teams to ensure exemplary customer service
- schedules personnel to uphold sales and service standards
- covers staff shortages with flexible scheduling
- problem-solves challenging situations with creative solutions
- promotes program and membership enrollment
- coordinates program registration logistics
- reviews and updates membership procedures
- organizes membership events and represents YMCA in community
- manages purchase, inventory, and delivery of program supplies
- oversees program promotion to increase enrollment
- ensures adherence to quality program guidelines
- participates in association design teams and training
- conducts staff training and evaluations
- ensures safety, cleanliness, and functionality of facilities and equipment
- maintains confidentiality and professionalism
- performs all other duties assigned
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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