Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The Ritz-Carlton South Beach, located at 1 Lincoln Rd, Miami Beach, Florida, is a renowned luxury hotel recognized worldwide for delivering exceptional service and unparalleled guest experiences. As part of Marriott International, a global leader in the hospitality industry, The Ritz-Carlton brand embodies an unwavering commitment to excellence, reflected in its signature Gold Standards, which include its Employee Promise, Credo, and Service Values. With over 100 award-winning properties globally, The Ritz-Carlton is a premier destination for travelers seeking sophisticated comfort and impeccable service. The hotel prides itself on creating memorable experiences that resonate long after guests depart, drawing top hospitality... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- availability to work full time
- strong communication and interpersonal skills
- ability to conduct daily walkthroughs
- experience managing budgets
- capability to lead a team
- knowledge of guest service excellence
- willingness to participate in staff training and development
- flexibility to handle guest complaints and emergencies
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, sales and marketing or related field
- OR 2-year degree in hotel and restaurant management, hospitality, business administration or related major with 2 years experience in event management, food and beverage, sales and marketing or related field
- demonstrated ability to execute strategic event management plans
- strong customer service and communication skills
- experience managing budgets and controlling expenses
- ability to foster positive vendor relationships
- leadership experience supervising staff
- knowledge of safety procedures and emergency protocols
- problem-solving skills for guest complaint resolution
Job Duties
- Plan and execute meetings and special events
- implement departmental strategies
- execute event management strategy aligned with company business strategy
- conduct daily walkthroughs of banquet floor to ensure client satisfaction and quality
- develop relationships with outside vendors and negotiate service agreements
- create upselling opportunities during event planning
- manage department controllable expenses to meet budgeted goals
- create atmosphere exceeding guest expectations
- set positive example for guest relations
- interact with guests to obtain feedback
- respond to and resolve guest complaints
- empower employees to deliver excellent customer service
- ensure employees understand expectations
- strive to improve service performance
- emphasize guest satisfaction during meetings
- communicate and execute emergency safety procedures
- provide feedback to employees on service behaviors
- monitor staff progress and lead discussions
- participate in corrective action plans
- attend pertinent meetings
- review staffing levels to meet operational needs
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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